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Frequently asked questions for AXS customers.

AXS Frequently Asked Questions - Australia

Wondering if an event is still happening? Search for the event to check.  <CTA>

AXS is committed to supporting our fans during this challenging time. Learn about what happens if an event is postponed, rescheduled, or cancelled. Wondering if an event is still happening? <span style="text-decoration: underline;"><SEARCH></span> <div class="space-above-banner-md space-below-banner-md"><CTA></div>

<span style="text-align:center;margin:0 auto; color:white;">AXS would like to extend our sincerest condolences to the Royal Family at this time of national mourning.</span><style> .search-bar-enabled .banner-wrapper { display:block !important} .banner-wrapper-new {display: none !important;}  #canceled-banner-under-nav .banner-wrapper {     text-align: center;     margin-left: 0;     max-width: 100%; } </style>

Undrar du om ett evenemang kommer äga rum? Sök på evenemanget för mer info.  <CTA>

Vi har många evenemang som påverkas av den rådande situationen och vi på AXS jobbar för högtryck för att bistå alla våra biljettköpare. På nedan länk kan du läsa mer om vad som händer om ett event är uppskjutet, flyttat eller inställt. Undrar du om ett event kommer äga rum? <span style="text-decoration: underline;"><SEARCH></span> <div class="space-above-banner-md space-below-banner-md-lg"><CTA></div>

Evenemang som påverkas av den rådande situationen

AXS has partnered with United Way of Greater Los Angeles to help support communities throughout the United States who have been affected by COVID-19. Together, we’re protecting the most vulnerable. 

United Way’s COVID-19 Relief Efforts 

Help those in need by donating your purchase to charity. By choosing to donate your purchase (instead of using the tickets or receiving a refund), the amount you paid for your tickets (less the processing fee of 3% of the purchase price) will be donated directly to the charity. 

By donating, you agree that AXS will share your contact information with United Way of Greater Los Angeles to provide a donation receipt and communicate with you in accordance with United Way’s policies. United Way is a 501(c)(3) non-profit organization recognized by the IRS

<div>Please note that your tickets will be cancelled and you’ll no longer be able to use or manage them.</div><div class="h-margin-top">This cannot be undone.</div> 

<span style="color:white">AXS is currently experiencing technical issues in the US that may result in service interruptions. <br /> Thank you for your patience as we work to resolve this.</span>