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What is AXS Mobile ID?

AXS Mobile ID is a digital ticketing system, with tickets assigned directly to fans attending. It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app. AXS Mobile ID allows you to manage your tickets digitally, with the option of transferring them easily amongst your party right up until show time.

Why is AXS Mobile ID being launched?

We’ve launched this brand new technology to give fans of live entertainment a faster and fairer ticketing experience. We’ve listened to customers asking for more to be done against unfair secondary ticketing practices and AXS Mobile ID tickets come equipped with a dynamically changing barcode system, which ensures that the tickets cannot be copied or shared illegally on any other websites, emphasising AXS’ ongoing commitment to combatting ticket scalpers.

How can I use AXS Mobile ID?

Take a moment to watch the videos below

Download the AXS App

First, download the free AXS Tickets App: iOS | Android

Please note, if you already have the AXS App, please ensure it’s the most up to date version. If you are travelling to a show from outside of Australia, you will need to change your country setting in the download store to Australia.

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Set Up Your AXS Account

Once installed, open the app and hit the main menu button. If you already have an AXS Account, you can sign in with your existing details. Otherwise, tap on CREATE ACCOUNT. Now that you've logged in, you can either purchase tickets or view previous purchases in YOUR TICKETS.

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Going in a Group? Transfer Tickets

Your mate's running late and you don't want to wait? You can transfer your tickets in an instant. Ticket recipients can enter the event using their own ticket, in their own time. No need to hang around or miss the start of the show!

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Get Scanned & Get In

Open up your ticket in the app and head to the entrance. Our friendly door staff will scan the digital barcode and you'll be inside in no time! AXS Mobile ID refreshes ticket barcodes every 59 seconds and works even without a wifi connection or a data signal. If you have any questions at the event, head straight to the venue’s Box Office where one of the team can help you.

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What is AXS Official Resale?

AXS Official Resale gives fans a safe, simple, and official way to buy and sell tickets. If fans have tickets from AXS but can’t make it to an event, they can sell their tickets at a fair price (no more than 10% above the price paid).

If they need seats for an event, they can be confident that all tickets from AXS, even those sold by other fans, are guaranteed to be authentic. We believe AXS Official Resale will help prevent scalpers and inflated ticket prices while providing fans with a secure way to buy and sell tickets for the most popular events.

Resale tickets are available for many events and you’ll see them alongside standard tickets on the seat map. All of your options – standard, resale, and VIP – will appear in one spot, making it easier than ever to get the perfect tickets for your must-see events.

Why was AXS Official Resale launched?

AXS Official Resale provides the option to resell tickets at face value with a cap of no more than 10% above the price paid by fans. This helps prevent ticket scalping and helps combat illegal counterfeiting. We know that fans of live entertainment have been looking for a solution to these issues for a long time.

How can I use AXS Official Resale?

Take a moment to watch the videos below

How to Sell a Ticket

Can’t attend the show? Take the opportunity to put your ticket in the hands of another fan with AXS Official Resale. Head to your AXS Account and follow the simple steps to put your ticket up for resale.

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How to Purchase a Resale Ticket

Want to attend a previously sold out show – we’re here to help! To see what tickets are available on AXS Official Resale, go to the show of your choice on AXS.com. There you’ll find all ticket options available – primary and resale together in one place – all for a fair price!

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Further Info & FAQs

Getting Started

AXS Mobile ID eliminates paper tickets and allows you to enter events with a quick scan of your ticket on an app. AXS Mobile ID allows you to manage your tickets digitally.

YAXS Mobile ID allows for convenience, flexibility and security. Fans can manage tickets digitally and remain assured that all tickets are authentic and secure. The move to AXS Mobile ID is designed to put tickets in the hands of fans, not ticket scalpers.

To alleviate the problems surrounding counterfeiting, all tickets are assigned to individuals via AXS Mobile ID. This includes a dynamically changing barcode system, which ensures that the tickets cannot be copied or shared illegally, emphasising AXS’ ongoing commitment to combatting ticket scalpers. By eliminating paper tickets fans are guaranteed easy entry to the venue, either as a group or individually, through simply scanning their app.

Visit AXS.com or the AXS app and click on ‘Sign Up’ at the top of the page. You will be asked to enter some basic account information. After completing the information, you are free to buy tickets and manage them in your account. You can also register using the AXS mobile app. The mobile app is compatible with the latest versions of iOS and Android.

You will receive an email notifying you of the delivery.

Due the nature of the ticket and its barcode that changes every 59 seconds, it needs to be located in the AXS App.

Entering the Venue

WWith AXS Mobile ID, your one of a kind barcode gets you into the venue quickly.

Please have your AXS Mobile ID barcode displayed via the AXS or venue app when you approach the venue entrance, Wi-Fi is usually available at all entrances, but your ticket will work without wifi in place.

Please do the following:

  • Ensure you have the latest version of the app installed
  • Have the AU region applied
  • Have your phone's date and time settings set to automatic
  • Screen is set to maximum brightness

Also - please do not take a screen shot of your ticket. For security, the bar codes changes every 59 seconds.

Show your AXS Mobile ID ticket to the Venue Staff who will scan it and admit you to the venue. Enjoy the show!

If you do not have a smart phone or yours has run out of battery, please head to the venue box office with ID and booking confirmation.

Also, you can go to your AXS Account on a desktop computer and forward your tickets to a friend with a smart phone and enter with them.

Please visit the box office at the venue on show night.

As the AXS Mobile ID tickets are based on a person’s identity, the name of the owner of the ticket automatically transfers once sold. Names are automatically added, adding a layer of security.

Yes, to help ensure entry, please ensure your phone is set to the correct time zone.

AXS Official Resale is the only legitimate platform to purchase resale tickets for shows sold on AXS.com.

If you purchase resale tickets through other websites, you may be refused access to the venue.

We completely understand your apprehension. The technology provided through the AXS app offers a secure and trusted ticketing experience. Any number of things can happen to PDF or paper tickets. When you use the AXS app, you get a revolving digital barcode that is not just a ticket, but is your identity and allows you to enter events with a simple yet secure scan. We hope you find the process easy and secure when it comes time for your event!

When you choose AXS Mobile ID as your ticket delivery method, you are choosing the secure and trusted technology provided through the AXS app. When you use the app, you get a revolving QR code that is not just a ticket - it's your event identity and works to eliminate ticket fraud and theft. This code allows you to enter events with a simple yet secure scan with or without an internet connection. We hope you find it easy to use!

Transferring on AXS Mobile ID

A seat transfer allows you to give each guest in your party their own entry ticket digitally via AXS Mobile ID. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the entrance to walk in together. There is no fee for transferring seats and you are able to make unlimited transfers.

This is done simply through the AXS or venue app – and can be done right up to the event (one hour after door time). Ideally though, this should be done before you arrive at the venue.

By following the instructions below, you can transfer tickets simply and quickly – leaving you to enter the venue with your guests to join you later. For more information – please watch this video.

Following these instructions, your guests will be able to enter when they arrive using their own AXS Mobile ID ticket. Make sure your friends have downloaded the AXS App to be prepared!

It depends on whether the guests you are transferring to already have an AXS Account. If they already have an account, the seats are transferred instantaneously to their account, so you cannot cancel a transfer once you have initiated it. If the people you are transferring to do not have an AXS Account and do not pick up the tickets you have transferred, you can cancel a transfer.

There is no limit on how many times a ticket can be transferred.

There may be times where a block on transferability is requested by the promoter – if this happens, this will be marked clearly at purchase stage.

You can select the transfer option in your account and send them the tickets directly.

You can transfer the tickets with them in a few easy steps.

No – AXS Mobile ID tickets include an anti-tout mechanism that ensures the tickets cannot be copied, as part of this, the bar code changes within the AXS App every 59 seconds.

If the above has not answered a question for you, please contact us directly HERE.

AXS Official Resale FAQs

AXS Official Resale gives fans a safe, simple, and official way to buy and sell tickets. If fans have tickets from AXS but can’t make it to an event, they can sell their tickets at a fair price (no more than 10% above the price paid). If they need seats for an event, they can be confident that all tickets from AXS, even ones sold by other fans, are guaranteed to be authentic. We believe AXS Official Resale will help prevent ticket scalping and inflated ticket prices while providing fans with a secure way to buy and sell tickets for the most popular events.

Resale tickets are available for many events and you’ll see them alongside standard tickets on the seat map. All of your options – standard, resale, and VIP – will appear in one spot, making it easier than ever to get the perfect tickets for your must-see events.

AXS Official Resale provides fans with the fastest, simplest way to sell tickets they can no longer use.

It’s also the official place to sell tickets endorsed by the artist, team, or venue.

  • List tickets for sale straight from your AXS account
  • Reach thousands of potential buyers on the event’s main seat map
  • Lose the hassle of delivering tickets
  • Money paid to your designated account within 10 days of the show taking place
  • Remain completely anonymous

Listing your tickets for sale is simple:

  • Log in to your AXS account and click MY EVENTS in the toolbar
  • Find the event and tickets you want to list for sale and click SELL
  • Tick the boxes for the tickets you want to list for sale
  • Enter your selling price per ticket (Capped at a maximum of 10% above the price paid), the listing expiration date and time, and add any additional seat description
  • Click PREVIEW OFFER, then click CONFIRM OFFER and your seat will be posted on the event purchase flow within one hour.

If you’ve changed your mind about selling your ticket, and no longer want to list for sale, simply go to your account, locate the ticket and remove from listing with one simple click. You’ll then receive an email confirming your tickets are no longer listed for sale.

It’s up to you! When listing tickets, you decide how long your listing will be available for others to buy. They can be listed with AXS Official Resale until one hour after event start time – following this time they’ll be automatically taken off sale.

Please note: the event start time is subject to change and published times are for guidance only.

Tickets can be sold on AXS Official Resale once released into your account (this time can vary between a few days from an event going on sale to closer to the event). They can then be sold right up until one hour after doors open, giving both sellers and buyers flexibility in the resale market.

Add your bank or PayPal account details to your MyAXS account.

AUSTRALIAN customers, you’ll need to follow these steps:

  • Sign into your MyAXS account
  • Go to ‘YOUR ACCOUNT’ and then ‘Payments’
  • In the Australia section click on the ‘Add Account for Getting Paid’
  • Add the BSB and Account Number, or PayPal details

If you’re from outside AUSTRALIA or do not have an Australian bank account, you’ll need to follow these steps:

  • Sign into your MyAXS account
  • Go to ‘YOUR ACCOUNT’ and then ‘Payments’
  • In the Australia section click on the ‘Add Account for Getting Paid’
  • Add the email address of your PayPal account
  • If you do not have a PayPal account, please click here

Once added, your payment will reach your designated bank or PayPal account within 10 days after the event date.

This is due to the checks we need to have in place around fraud protection.

We are introducing what we think is the most pragmatic solution to the resale of tickets. We appreciate that fans who have bought tickets but cannot attend the show for whatever reason will want to sell their tickets and that they may have incurred some costs during the purchase process.

We think it is fair that they are able to recoup at least some of that outlay. Also, we think a 10% cap does not provide enough of a margin to satisfy the cynical and determined ticket scalper and in doing so will take the incentive away from bulk buying tickets for resale.

We are committed to combatting ticket scalping issues and the exploitation of real music fans and believe that we have taken a big step towards achieving these goals.

Tickets for events can be purchased via AXS.com, the AXS app or the venue’s website and app. Go to the event you’d like to purchase tickets for and on that event page, both primary and resale tickets will be clearly marked.

You have to match the number of tickets put up for sale by the seller. Sometimes the seller may request that all tickets are sold in one order, other sellers may be happy to sell (for example) 4 tickets one by one.

Also, you can only buy from one resale listing at a time per transaction. Therefore, there could be tickets listed for resale next to each other, but listed by different sellers. In this instance, you will need to make two separate bookings.

With AXS Official Resale, you always have a way to see the show or game. For an event that is “sold out,” keep checking the event page for tickets listed for sale by other fans.

Resale tickets are available 24 hours after tickets first go on sale to the general public right up to the day of the event. You’ll see resale tickets on the seat map alongside any standard tickets that are available.

Standard tickets are shown in blue, and resale tickets are shown in orange. This gives fans the best opportunity to see what’s available – all in one place – for a fair price.

You’ll receive a confirmation email soon after purchase, and you’ll get another email as soon as the tickets are delivered to your AXS account and ready to view in the app. Please keep an eye on your junk folders.

No – AXS handles payment and delivery so buyers and sellers remain completely anonymous. Buyers get tickets delivered straight to their AXS account, and sellers are transferred their money through AXS.

Your ticket may not be available for AXS Official Resale.

This could be due to the promoter requesting the show is unavailable for resale, the ticket is for a VIP club / lounge or your ticket is priced as a special offer.

If the above has not answered a question for you, please contact us directly HERE.

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