We’re Focused on Helping Our Fans
Event Changes & Your Tickets
We know you may have questions about your upcoming events, and we’re dedicated to keeping you informed and to making any required cancellations or postponements as hassle-free as possible. Below we’ve gathered helpful information related to event changes, and we’ll continue to update this page as the situation evolves.
Checking the Status of Your Events
If you purchased tickets from AXS, we’ll reach out to you by email regarding any event changes or cancellations. You can also search for the event on our site or app to see if it’s been labeled “Postponed” (sometimes called “Suspended”), “Rescheduled,” or “Cancelled.” If you don’t see one of those labels on the event page on our site that means the event is still scheduled to occur at the original date and time.
Getting a Refund for Cancelled Events
Sometimes events can’t be rescheduled. If your event is cancelled, we’ll email to let you know and automatically refund the payment method used for purchase (usually within 30 business days of the cancellation announcement). See the FAQs below for more info about refunds for cancelled events.
Using Tickets for Postponed/Rescheduled Events
If your event is currently postponed or suspended, a new event date and time have not been confirmed yet. Once an event is rescheduled for a new date and time, you don’t have to do anything: your tickets will still be valid. We’ll email you if your event is postponed or rescheduled, and you can also search for the event on our site or app to see the latest event status.
Join the Response to COVID-19 - Donate to United Way
Looking for ways to make a difference? If your event is rescheduled, you’ll have the option to
donate the amount paid for your purchase (less processing fee of 3% of the purchase price) to United
Way to help our most vulnerable neighbors deal with the impact of COVID-19 on their lives and
livelihoods.
Learn more
Having Fun While You’re at Home
Live events WILL return for everyone and we are counting the days until they do, just like you. But until then, if you’re in an impacted area, you can still connect with your favorite artists (or discover new favorites) right from home. We’ve put together a page with must-see videos featuring artists we love.
More Helpful Info
You’re all set: your tickets are still good for the new date and there’s nothing you need to do. Simply arrive at the venue at the new date and time, and use your tickets to enter. You’ll receive the new event date by email, and you can also search for the event on our site or app to see the latest info.
If you can't make it, don’t worry -- you have options. For many events, you can sell your tickets to another fan or transfer tickets to a friend if the new date doesn't work for you. To see if resale or transfer is available for your event, sign in to your account and check for a Sell Tickets button or a Transfer Tickets button on your order.
You’ll also have the option to request a refund if your order qualifies. Sign in to your account to see if your order qualifies for a refund and how long you have to submit the request (typically there is a deadline for submitting requests online).
If your event is suspended, the team/league/artist/venue has suspended the event for the time being and will decide at a future point if the event will be postponed, cancelled, or still occur at the original date and time. For updates, you can check the event page on AXS.com or visit the website of the team/league/artist/venue.
If it’s later decided to postpone or cancel your event, you can learn more about what you can do in the following FAQs:
- - My event was postponed. What can I do?
- - My event was canceled. How can I get a refund?
If your event is cancelled, we’ll automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement).
Bought your tickets at the venue’s box office? Please take the tickets directly to the box office for a refund.
*Please note that we cannot submit the refund to an alternate card. If your credit card number has changed since you made the purchase this should not impact your ability to receive the refund.
If your event has been postponed, hang tight as your tickets will automatically roll into the new date once confirmed. We’ll email you the new date as soon as we have it.
In most cases your original tickets will be accepted at the new venue. Look out for direct communication with additional details.
Many venues are taking additional measures to ensure the health and safety of fans at their events. For specifics, please reach out to the venues directly.
We cannot help you with refunds for tickets that were not purchased from AXS. Please get assistance at the original point of purchase.
The time it takes to reschedule an event varies, but we will be sure to let you know about the new event date as soon as we have it. Thanks for your patience and understanding.
Who will my donation help? The funds will target unsheltered and sheltered homeless residents who are especially vulnerable to the coronavirus, and low-income households at imminent risk of homelessness and hardship due to health and economic impacts of coronavirus.
How will the gift be processed? Funds will be first processed by United Way of Greater Los Angeles to then be disbursed to trusted local non-profit organizations by participating United Way chapters in the proximity of you (‘the donor’) that will provide support to low-income residents in the form of direct payment, services, goods, or other support.
How will the funds be distributed? Funds will be disbursed to trusted local non-profit organizations that are in grant partnership with a participating local United Way in proximity to you the donor, that will provide immediate support to low-income residents in the form of direct payment, services, goods, or other support. A list of selected organizations can be requested from participatory United Way chapters with a Pandemic Relief or COVID-19 relief fund.
How will my personal information get used by United Way? Your name, zip code, and email will be provided to United Way of Greater Los Angeles to be distributed with donations to participating United Way chapters based on your proximity. Gift confirmation and ‘Thank You” impact information may be shared with you directly via email from United Way in the form of Marketing Communications. You reserve the right to opt-out.