People around you may stand.

Seated: Under 14 year olds MUST be accompanied by an adult aged 18yrs + with a valid ticket, into the venue. (i.e. 14yrs and over can come into the building on their own with a valid ticket).

Standing: Under 14 year olds are not permitted on a standing floor. 14 and 15 year olds are only permitted on a standing floor when accompanied by an adult aged 18yrs +.

Your Safety and Security are important to us at Utilita Arena Birmingham. Please note that we have a new stricter bag policy, as well as safety and security measures which may affect your visit. For full details, please visit www.utilitaarenabham.co.uk

VIP Terms & Conditions:

Packages are open to all ages. Guests under 15 must be accompanied by an adult. All package purchasers will be contacted 3-5 days prior to the event date with the event schedule, check-in location, time and instructions on where to pick up package inclusions. Such information will be sent by [email protected] to the e-mail address or telephone number provided at the time of purchase. If you have not received this 3 days before the show, please contact us immediately at [email protected]. Merchandise items included in your package will be available for pickup at the venue the day of the show at the designated VIP check in location (or other designated location). All merchandise must be collected onsite on the day of the show and will not be mailed if you do not check in. If you need to add an alternate pick-up name, please contact [email protected] within 10 days of purchase. You must bring a valid photo ID matching the purchaser’s name on this order to the event. Guests who cannot present a photo ID matching the purchaser’s name on the order will be turned away. You may be required to sign a waiver and release of liability. By purchasing a package, you consent to have your photograph taken at the event. These images may appear in a collective album that will be visible by other event attendees. Certain images may be shared by Superfan, the photographer, and/or the artist for promotional purposes. Events, dates, venue location, inclusions, merchandise, package programs, and amenities may vary market-by-market and are subject to change and cancellation at any time. All sales are final. No refunds, exchanges, resales, or transfers will be permitted. All package elements will be rendered invalid if resold. Please note this offer is not valid if this ticket was purchased via Fan-to-Fan Resale. Partial attendance at a single day event or multiple-day event is not eligible for a refund. The artist, tour promoter, ticketing company, venue and any other affiliated parties reserve the right to sell additional items not currently listed, including but not limited to single day tickets or additional packages, at their sole discretion. The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the guest at the time of purchase which may result in undelivered product. If you have ACCESSIBLE needs: please email [email protected] as soon as you have placed your order, and we will do our best to accommodate your needs based on availability at the venue.