GATES
•    Gates will open at 4pm
•    Please enter by the gates indicated by signage and stewards.  From here follow the signage around the venue to find the area, block, row and seat indicated on your ticket
•    Please allow plenty of time for your journey and for parking and transfer, as well as getting to your seat
•    The concert will end approximately at 10:30pm

TICKETING
Where do I buy Tickets?
www.axs.com

ACCESSIBILITY TICKETS
Accessibility tickets can be purchased by calling the Ticket Office at Home Park Stadium on 01752 907700, further details below
PLEASE NOTE: STANDARD & VIP TICKETS ARE ONLY AVAILABLE ONLINE AND NOT FROM THE BOX OFFICE

REFUNDS/EXCHANGES
•    Exchanges and refunds are not available, except in the unlikely event that the concert is cancelled and an alternative date is not available

BUYING TICKETS ON THE NIGHT
•    If there are tickets available, the Box Office at the venue will be open from 09:00 on the day of the concert

AGE RESTRICTIONS
•    SEATED: Children under 12 must be accompanied by an adult 18+
•    STANDING: Pitch Standing – No U14s, U16s accompanied by an adult 18+

ENQUIRIES
•    For any queries regarding your tickets, you need to contact the Customer Service department at your point of purchase
•    For general enquiries email [email protected]
 
RE-ENTRY
•    The stadium will be operating a no re-entry policy.  Once you have entered the venue you cannot exit and re-enter
________________________________________
ACCESSIBILITY

•    ACCESSIBILITY TICKETS
o    Accessibility Tickets can be purchased by calling the Ticket Office at the Stadium on 01752 907700
o    A complimentary carer ticket is available under certain circumstances and on provision of “proof of disability”.  Such proof shall include:
Receipt of Higher rate of Disability Living Allowance (mobility or care component)
Receipt of Enhanced rate PIP (Personal Independence Payment)
A personal letter from your GP explaining that support is required and why
o    If you have any specific questions or medical requirements, please contact Home Park Stadium’s Disability Liaison Officer (DLO) on [email protected] or call 01752 562561 ext 152

•    ASSISTANCE DOGS
o    Assistance Dogs are allowed into the stadium but please contact the DLO at least seven days before the concert
o    Due reference will be given to all aspects of safety and guidance from Guide Dogs for the Blind to ensure safety within the Stadium

•    ACCESSIBLE PARKING
o    Drop-Off Point - If you are unable to locate disabled parking nearby, please contact the DLO on 01752 562561 ext 152, who may be able to arrange to meet, assist and accompany a disabled passenger but unfortunately not a disabled driver

•    ACCESSIBLE TOILET FACILITIES
o    There are specially adapted toilets located in the Devonport, Lyndhurst and Barn Park stands.  Each of these toilets is alarmed.  Accessible toilets can be accessed with radar keys and stewards hold a spare key if required
o    If you experience any problems with the use of the accessible toilets, please contact the nearest steward
________________________________________
TRAVELLING TO HOME PARK STADIUM
Arriving By Car
•    From the east, take the A38 to Plymouth and exit at Manadon roundabout, signposted “Plymouth Argyle and Ferry Port” and A386
•    Take the second exit at the roundabout, following the direction of the flyover, to the left. Travel a mile on this road, and Home Park will appear on your left
•    If coming from the west, head towards Plymouth on the A38, and take the junction indicated above, but take the fifth exit, to the right. For Sat-Nav purposes, the postcode of the ground is PL2 3DQ
Parking
•    Milehouse Car Park, Outland Road PL2 3DE, adjacent to Home Park is a very large – and free! – car park.
Train
•    Plymouth Train Station is a 15-20 minute picturesque (though uphill) walk through the back of Central Park to Home Park.  Alternatively, it’s a 5-minute drive in a Taxi
________________________________________
IS THE CONCERT SEATED?
•    It is seated in the stands and standing in the pitch area

IS THE CONCERT OUTDOORS?
•    Yes

IF IT RAINS WILL THE CONCERT STILL GO AHEAD?
•    Yes, the concert will go ahead in the rain so please come prepared
•    Please bring clothing appropriate to expected weather conditions
•    Please note that there will NOT be a luggage storage or cloakroom facility at the venue

SUPPORT
•    Yes, there will be a support act.  Please check listings for details

CAN I BRING A BAG?
•    Yes, but only one small bag (no bigger than A5 size) per person
•    Please note there will be no bag drop facilities at this event
•    All bags are subject to search so please avoid bringing one if you can as this will speed up your entry to the concert

CAN I BUY OFFICIAL MERCHANDISE?
•    Yes, official merchandise will be available to purchase within the venue
•    Do avoid unlicensed traders outside of the venue offering inferior goods

FIRST AID
•    There are first aid facilities on site, and a designated first aid team will be available should you require any assistance

FOOD & DRINK
•    Food and drink are not permitted to be brought into the venue
•    You may bring one small, sealed plastic bottle of water per person, max 500ml
•    If you have a medical condition such as diabetes, then a doctor’s note will permit diet-specific food and drink only
•    A range of food and drink will be available to purchase at the venue
•    Home Park Stadium is a cashless venue

PHOTOGRAPHY
•    Please do not bring professional audio/visual recording equipment as these will not be permitted within the venue
•    Filming and flash photography is prohibited during the concert
•    Any cameras that are deemed ‘professional’ will be confiscated until the end of the concert

DOs
•    Do keep your belonging with you at all times
•    Do allow ample time to take advantage of the toilet facilities
•    Do bring clothing appropriate to the weather conditions
•    Do put any rubbish in the bins provided for you
•    Do look out for official vendors and concessions stalls
•    Do avoid unlicensed traders outside of the venue offering inferior goods
•    Do report anything suspicious to a member of staff
•    Do tune into local radio & check social medial for the latest travel updates

DON’TS
•    Don’t bring food or drink (except one small, sealed plastic water bottle) into the venue
•    Don’t arrive with any form of professional audio or visual recording equipment.  There will be security checks in place and items may be confiscated if necessary
•    Don’t bring large bags

PROHIBITED ITEMS
•    Airhorns or other loud instruments
•    Alcohol
•    Animals/pets (service animals permitted)
•    Any item which could be used as a weapon and/or compromise public safety
•    Audio recording devices
•    Bottles
•    Canes (mobility canes are permitted)
•    Cans
•    Dangerous or hazardous items
•    Drones
•    Drugs and drug paraphernalia
•    Fireworks, including sparklers
•    Flares
•    Flammables
•    Food
•    Glass vessels
•    Knives
•    Laser devices
•    Poles
•    Professional cameras or video recording equipment
•    Promotional items (including flyers, samples, giveaways)
•    Sharp objects such as knives or scissors
•    Selfie sticks/tripods
•    Smoke bombs, canisters or similar
•    Torches
•    Weapons of any kind (including replicas)
•    All items will be confiscated and may be passed to the Police to deal with further
•    Any person in possession of such items will be refused entry to the Stadium

SECURITY
•    Your bags will be checked and you may be subject to a search on entry to the stadium.  This is for everyone’s safety and we ask that you remain patient and co-operate with security staff
•    We search everyone entering the venue and employ a range of other security measures in and around the site, some of which may not be visible
•    Each member of staff is here to ensure your comfort and safety.  They have all been briefed to keep an eye open for anything unusual
•    Please arrive in good time as our enhanced security measures may mean that it might take a little longer to get into the venue
•    In order to make the screening process go as smoothly as possible, please keep all personal items to a minimum.  Only small handbags and shoulder bags will be allowed into the venue
•    Please note that there will NOT be a luggage storage or cloakroom facility at the venue
•    The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the Ground
•    Racial, homophobic or discriminatory abuse is strictly forbidden and will result in arrest and/or ejection from the Ground

SMOKING
•    The stadium is smoke-free and smoking nor the use of electronic cigarettes and vapes is not permitted anywhere inside the Ground

TOILETS
•    All customers have easy access to toilet facilities and there are wheelchair accessible toilets

UMBRELLAS
•    Umbrellas are not permitted

Show less