American Express presents BST Hyde Park 2022: Accessible Tickets

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Series Details

American Express presents BST Hyde Park 2022: Accessible Tickets

Jul
8 - 9 - 10

Description

ACCESS TICKETS

Our aim is to make sure that BST Hyde Park is fully accessible to anyone who wants to attend. In 2019 the event was awarded Gold Status by Attitude is Everything on their Charter of Best Practice, the highest award available. We are committed to retaining this level and improving accessibility each year.

For full information on BST Hyde Park’s accessible facilities please head to https://www.bst-hydepark.com/event-info/faqs/disability-access-faqs


IMPORTANT NOTES:

-    The access viewing areas at BST Hyde Park are open air with very little shade and no cover so please bear this in mind when booking. We can rely on the British weather to be unpredictable so please come prepared with sun cream and hats if the weather is good and waterproof clothing if the weather is bad!
-    On this page are the ticket types that can be purchased online. If you wish to book a free Personal Assistant pass for any other ticket type, such as the American Express Summer Garden, this is always an option (subject to availability), but please note that this can only be done via phone/email using the below contact details.
-    As our accessible facilities are limited, we prioritise them for guests with long term disabilities.  Therefore, they are not available for those with temporary conditions, such as pregnancy or broken limbs. For any issues around access that arise on the day all customers are encouraged go to the dedicated Customer Service Hub for assistance.
-    For full information on BST Hyde Park’s accessible facilities please head to https://www.bst-hydepark.com/event-info/faqs/disability-access-faqs
-    BST Hyde Park’s Blue Badge Parking is available to book free-of-charge once you have booked your access ticket type online. If you wish to book the Blue Badge Parking and have not bought an access ticket type this can only be done via phone/email using the below contact details (subject to availability).    


VIEWING PLATFORM AT THE MAIN STAGE

This raised platform is designed for wheelchair-users and those with disabilities for whom the Ground Level Viewing area is not suitable.

Ticket includes:
•    A free Personal Assistant Pass (this ticket type is sold in multiples of 2: one paying customer plus one free PA)
•    A reserved place on the Viewing Platform at the Main Stage
•    An unreserved space on other stage Viewing Platforms (subject to availability)
•    General Admission entry through the main gate (North Entrance) or dedicated Accessible Entrance.
•    Access to an extensive range of bars, food concessions in the main arena
•    Use of accessible toilets, which are located at every toilet block at the event
•    Chairs on the platforms will be provided with priority for customer requiring these
•    For full information on BST Hyde Park’s accessible facilities please head to https://www.bst-hydepark.com/event-info/faqs/disability-access-faqs

A customer and PA pass providing access to the above will be provided at the Accessible Customer Service Hub located inside the event by the entrance to the Main Stage Viewing Platform, on presenting ticket and proof of disability. The PA pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party to gain access to the viewing areas.

Proof of disability is required to provide you with access to the above booked facilities – for full information head to https://www.bst-hydepark.com/event-info/faqs/disability-access-faqs. You will need your order number to complete this process.


GROUND LEVEL VIEWING AREA AT THE MAIN STAGE

This is a hard standing area for customers with disabilities who wish to stand for the event, but need a less crowded area and/or the option of sitting for short periods of time. Please be aware that there will not be an unrestricted sight line of the Main Stage when seated in this area, as there will be customers in front of the Ground Level Viewing Area who are likely to be standing up.

Ticket includes:
•    A free Personal Assistant Pass (this ticket type is sold in multiples of 2: one paying customer plus one free PA)
•    A reserved place on the Ground Level Viewing Area at the Main Stage.
•    An unreserved space on other stage Viewing Platforms (subject to availability)
•    General Admission entry through the dedicated accessible lane at the main entrance
•    Access to an extensive range of bars, food concessions in the main arena
•    Use of accessible toilets, which are located at every toilet block at the event
•    Chairs on the platforms will be provided with priority for customer requiring these
•    For full information on BST Hyde Park’s accessible facilities please head to https://www.bst-hydepark.com/event-info/faqs/disability-access-faqs
A customer and PA pass providing access to the above will be provided at the Accessible Customer Service Hub located inside the event by the entrance to the Main Stage Viewing Platform, on presenting ticket and proof of disability. The PA pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party to gain access to the viewing areas.

Proof of disability is required to provide you with access to the above booked facilities – for full information head to https://www.bst-hydepark.com/event-info/faqs/disability-access-faqs. You will need your order number to complete this process.


BST HYDE PARK BLUE BADGE PARKING

BST Hyde Park’s Blue Badge Parking is only available when you book your ticket, must be pre-booked, and is subject to availability.

Important notes:
•    The Blue Badge Parking ticket is limited to one per paying customer, subject to availability.
•    It is provided free of charge at the time of booking event tickets.
•    The Blue Badge Parking ticket is valid with presentation of a blue badge, matching Photo ID and event ticket on arrival. If you arrive without this documentation you may be refused entry to the car parking area.
•    This car park will be located to the west of the event site. The exact location and full arrival information will be sent out closer to the event date.
•    An accessible buggy service for those requiring this will operate to transport customers to and from the blue badge car park to the dedicated accessible event entrance. The service will begin 1 hour before doors and will continue at the end of the show until all customers have left. For safety reasons there may be a waiting time of up to 30 minutes at the end of the event for this service while the main egress takes place.
•    An arrival form will be sent out to all Blue Badge ticket holders in advance of the shows – this must be completed and submitted before arrival. Full details will be listed on the form.

For additional parking spaces closer to the event site you may wish to consider Q-Park on Park Lane: https://www.q-park.co.uk/en-gb/cities/london/park-lane/

More information on other Blue Badge Parking locations in the surrounding area please check the details can be found on the Westminster website or via 020 7641 6000.
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