General Information

This page aims to give you all the general information you need about facilities, restrictions and prohibited items.

The main points to be aware of are:

• There is no re-admission after entry. Please plan ahead because once you’re in, you’re in
• Age limit is 16+, under 18’s must be accompanied by an adult
• Enhanced security checks are in place upon arrival at the venue, we ask you to please support and cooperate fully so our team can efficiently carry out these measures to ensure your safety and make sure you are inside the venue in time for the show. We ask you to keep personal belongings to a minimum and only bring your essentials. Please do not bring large bags as they are not allowed in
• Seats and chairs of any kind not permitted into the event. This includes seat sticks and inflatable seats. You are permitted to bring a blanket to sit on, although you may be asked to pack this up when the show starts
• We can rely on the British weather to be unpredictable so please come prepared with suncream and hats if the weather is good and waterproof coats and shoes if the weather is bad! No refunds will be given due to inclement weather
• No food or drink is permitted to be brought into the events (with the exception of water in unopened plastic containers of up to 500ml)
• We will not allow large bags into the events but you will be permitted to take small bags in with you. We class small bags as no larger than 35cm x 40cm x 19cm
• No banners, flags or laser pens are permitted
• Animals, with the exception of registered assistance dogs, are not permitted in the Event
• The unauthorised use of photographic, video and/or sound recording equipment is prohibited and such items may be confiscated and any tapes or films destroyed
• Please note that there may be additional measures in place to ensure the safety of staff and guests in relation to COVID-19 which may vary according to health and safety and government advice at the time of the Event (and your breach of any of these may lead to you being refused Entry and/or ejected from the Event)
• The artist and performer line-up and all billed attractions at the festival may be subject to change at any time without notice. Your purchase of Tickets is subject to our right to alter or vary the programme due to events or circumstances beyond our reasonable control and in such circumstances we shall not be obligated to refund Ticket monies or exchange your Ticket(s). Once purchased, tickets cannot be exchanged, refunded or returned unless the festival for which you have purchased Tickets is cancelled (see here)

Event Timings:

Gates - 12.30pm
Last entry – 8.00pm
Curfew – 10.30pm

Ticket Information

General Admission Standing / Freeflow seats: £50.00 + fees
Payment plan tickets and Travel/Hotel packages will be available to purchase. Please follow the links on this page
Once purchased, tickets cannot be exchanged, refunded or returned unless the event is cancelled. Please refer to our Terms and Conditions

Customer Services

If you have already made your purchase and have a question about your ticket please contact your point of purchase.
If you have not received your tickets 72 hours prior to your event date, please contact your point of purchase.
If you have not yet purchased a ticket to the event because you have a question related to ticketing please contact AXS.com.
If your query is regarding accessible tickets see our Disability Access Information below.

Food & Drink

No food or drink is permitted to be brought into the event but there will be a range of food and drink available to purchase on site.
There will be free drinking water on site.

Disability Access

The following facilities are available only when booked in advance, with valid proof of disability and subject to availability.

Disability access will be sold via AXS online.

DDA online bookings: click here

If you are in need of a British Sign Language (BSL) Performance Interpreter, please contact AEG Presents

Viewing Platform:

This raised platform is designed for wheelchair-users and those with disabilities for whom the Ground Level Viewing area is not suitable, and a Personal Assistant (PA) if required.

Ticket includes:

• A free Personal Assistant Pass (this ticket type is sold in multiples of 2: one paying customer plus one free PA)
• A reserved place on the Viewing Platform
• General Admission entry
• Use of accessible toilets
• Chairs on the platforms will be provided with priority for customer requiring these

Ground Level Viewing Area:

This is a standing area for customers with disabilities who wish to stand for the event, but need a less crowded area and/or the option of sitting for short periods of time, and a PA if required.

Please be aware that there will not be an unrestricted sight line of the stage when seated in this area, as there will be customers in front of the Ground Level Viewing Area who are likely to be standing up.

Ticket includes:

• A free Personal Assistant Pass (this ticket type is sold in multiples of 2: one paying customer plus one free PA)
• A reserved place on the Ground Level Viewing Area
• General Admission entry
• Use of accessible toilets, which are located at every toilet block at the event
• Chairs will be provided with priority for customers requiring these

A customer and PA pass providing access to the above will be provided at the Viewing Platform area on the day.

The PA pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party to gain access to the viewing areas.

Proof of disability will be required on the day of the show, to provide you with access to the above booked facilities.

Transportation

Please see here for transportation information. Please note there will not be any on site car parking, so please plan your journey accordingly.