Through your use of any of our Services, you consent to the practices described in this Policy.
This Policy does not apply to information collected by or provided to third parties. For example, we often collect and transfer Personal Information to our sponsors, partners, and other third parties (collectively, "Partners") and we act as a service provider for our clients, the venues, promoters, and/or teams ("Clients") when we sell tickets on their behalf. The use of information collected through our Service shall be limited to the purpose of providing the service for which the Client has engaged AXS or as our Clients otherwise approve. Similarly, when using our Services you may visit other merchants (e.g. unaffiliated ticket sites) through links on our Services. Each of these parties may collect and use your Personal Information differently from us. Please take a moment to review the privacy policies of third-party sites before you disclose information to them. AXS is not responsible for their actions with regard to your information.
We generally collect information from you in the following ways:
If you place an order on our Services—including our APIs--we will ask you to complete an order form that will request certain information from you, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We will use this information to complete the transaction that you have requested, e.g., to deliver the information, products or other services that you order, and to send you a record of your transaction. Please note, when we collect information through our API, we will collect the information on behalf of ourselves and our Client or Partner. We will provide the information to that Client or Partner the time of sale. Our policy does not govern their treatment of your information.
If you register on our Services, we collect Personal Information such as your name, email, address and any other Personal Information required on the registration form. You may also be asked to choose a user ID and password in order to take advantage of certain features our Services may choose to offer, including, but not limited to, newsletters, contests, notifications, or other services. Certain of our Services may include a user portal for you to manage your ticket purchases and other matters. In such cases, you may designate Associate Account Holders to manage aspects of your account. When you add an Associate Account Holder, that Associate Account Holder may be able to view, add, modify or delete your payment information, process payments, or forward tickets on your behalf. By designating an Associate Account Holder, you agree to share such information with such Associate Account Holder(s) in accordance with this policy.
We may offer newsletters and/or other communications to share information with you about the Services, about us and our affiliates and subsidiaries, or about our business partners, advertisers and sponsors. You may receive a newsletter from us or our Partners or Clients (as appropriate) either by registering for a particular newsletter, offer, or category of offers (e.g. Partner/Client offers), or in conjunction with a special feature or membership for which you have registered through the Services. You may cancel your subscription by following the instructions provided on the Services, in the designated area of the newsletters or emails, or as specified in a mobile communication. Remember, if you consent to receive Mobile App alerts or texts from us, your wireless carrier may impose a charge on incoming texts. Please check with your wireless carrier for details.
If you download and use our Mobile App, we or third party service providers may collect certain information through that Mobile App. Information collected may include the Personal Information and other registration, login, or payment information you choose to provide; information about your device, such as your IP address, OS, device model, your device's proprietary advertising identifier; and information relating to how you use the Mobile App, such as the content you view, ads you click, and purchases you make. When you consent to our use of location services, or otherwise depending on the settings on your mobile device, we or third party service providers may collect the precise location information provided by your device, including data provided by your GPS, WiFi, or data obtained when the Mobile App interacts with a beacon or other technology at a venue. We send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off using your device’s notifications settings. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information. We may use data collected from physical proximity beacons (which may be located in some of the venues or events for which we have sold tickets) to send you relevant, targeted offers based on this data (for example, a discount on food purchases near our event). We and any third parties enabling these features may store this data and combine it with other information about you. You may disable the communication of these beacons with your mobile device by disabling Bluetooth or modifying your preferences for location services through your OS. We collect the information primarily to facilitate the functionality of our Mobile App and deliver relevant content to you. For example, we may collect your registration and payment information so we can show you content that interests you and to process transactions on your behalf. We may collect your device's location in order to show you offers or features available near you, to deliver more relevant information and ads, and to understand how users interact with a venue or at events we have ticketed. We may combine data we collect through our Mobile App with other information we hold about you so that we can personalize or improve the relevance and quality of the services we provide you.
If you choose to use our AXS InviteTM feature, we ask you for your friend's name and email address. We will send your friend an invite email on your behalf. AXS or our service providers store this information for the sole purpose of sending this invitation email along with subsequent email reminders if your friend has not responded to the original request. Your friend may contact us at [email protected] to request that we remove this information from our database. By using this feature, you represent and warrant that you have a personal relationship with the addressee to whom you request that we send a message on your behalf. You may not use this feature if you do not have a personal relationship with the addressee.
Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our site. Please be aware that you are providing your Personal Information to these third parties and not to AXS.
You can log in to our Services using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on our Services to your profile page to share with others within your network.
If you register with the Site or Mobile App, your Personal Information and information related to purchases you make on any of our Services will be aggregated and maintained as part of your profile and may potentially be accessed or used by us, our affiliates, our Partners, and our Clients, or shared by us with third parties, to provide you with offers, information or marketing communications we think may interest you. If you allow the collection of location or proximity information, we may share that information with our marketing service providers or advertising partners in order to deliver more relevant content to you. See the section below regarding choices to learn how to opt-out of the collection of location and proximity information.
When you buy, transfer, sell, or bid on Rights or tickets, and manage your account, we may share you information as follows:
Under these circumstances, we cannot offer you the option to opt-out from having your information passed to the Event Host or other third party. Event Hosts and other third parties are not subject to the provisions of this Policy, which means that they may use your Personal Information for purposes other than contacting you about the event you are going to attend, unless you contact them and request otherwise.
It is possible for you to use much of the Site or Mobile App without giving us any Personal Information. During the registration process or after you have registered with us, you will be able to manage your information and communications preferences. If you purchased a ticket or registered through AXS directly, you can request at any time that AXS or our Partners not send future e-mails to you either by unsubscribing from the communication (or class of communications) through your online account preferences at MyAXS Communication Center (sign in to AXS.com and select your Notification Preferences in the My Account screen), by contacting us at [email protected], or by contacting us by mail at the address below. Requests by email only need to include your email address. If you send a request by mail, please include your name, email address, and mailing address if you wish to unsubscribe from all means of communication.
When you are purchasing a ticket to a particular event of one of our Clients, AXS collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you purchased a ticket or registered through a Client or Partner, you can access your information and preferences though the website or other means provided by that Client or Partner. The Client or Partner may provide you with a link to a domain where you will be able to make certain choices about the information that AXS holds about you. Please contact the Client or Partner for more information. Please note, we are only able to opt you out of receiving those offers and other communications sent by our Partners to subscribers to communications provided as part of the Service. These Partners and other third parties may receive your information independently from AXS or your use of the Service, and you may continue to receive certain communications from them. Please contact these parties directly to exercise your right to opt out of any other communications you may receive from them. To obtain a list of the Personal Information that AXS holds about you, or for residents of California (as required by California law) any Personal Information AXS has disclosed about you to third parties for direct marketing purposes during the preceding calendar year, please send a written, signed request to AXS to the US address (for residents of the US) or the Canadian address (for residents of Canada) listed below. You may control or limit information collected using proximity beacons or other location services and networks by changing your preferences in your device's location services preferences menu, or through your choices regarding Bluetooth, WiFi, and other network interfaces you may use to interact with our Services.
Additionally, AXS will offer individuals the opportunity to choose whether their personal information is to be (a) disclosed to a non-agent third party or (b) used for a purpose other than for which it was originally collected or subsequently authorized. AXS will provide individuals with reasonable mechanisms to exercise these choices, including deletions and opt-outs. To request access to correct, delete or exercise opt-out rights with respect to your Personal Data, please contact [email protected]
We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that we cannot be liable for the actions of third parties to whom we may transfer your Personal Information in accordance with this Policy, or third parties to whom you directly provide your Personal Information (such as when you purchase a ticket from a third party through links on our Services). Furthermore, please remember that "perfect security" does not exist on the Internet, and accordingly we cannot provide any guarantee that your Personal Information or any other information you provide us will remain secure. If you have any questions about security on our Services, you can contact us at [email protected]
Our Services are not intended for use by children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13.
AXS Group LLC and its subsidiary companies, AXS Digital, LLC and Flash Seats, LLC participate in and have certified compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Our adherence to the Privacy Shield framework reflects our commitment to protect the privacy of our EU and Switzerland users when we collect, process, and transfer personal data collected from users in the EU and Switzerland. We adhere to the Privacy Shield principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse/enforcement/liability. To learn more about the Privacy Shield Framework and view the list of Privacy Shield certified Companies here.
AXS is responsible for the processing of personal data it receives under each Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. AXS complies with the Privacy Shield Principles relating to onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, AXS is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, AXS may be required to disclose personal data in response to requests by public authorities, including to meet national security or law enforcement requirements.
If your Personal Information changes (such as your zip code), we will endeavor to provide a way to correct, update or remove the personal data you have provided to us. If you purchased a ticket or registered through AXS directly you may make changes to your profile and/or close your account and remove the Personal Information you provided during registration by visiting the account preferences menu after signing in to your MyAXS account on AXS.com. If you purchased a ticket or registered through a Client or Partner, you can access your information and preferences though the website or other means provided by that Client or Partner. The Client or Partner may provide you with a link to a ticketingcentral.com domain where you will be able to modify the information that AXS holds about you. Please contact the Client or Partner for more information. Upon request, AXS will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information. To obtain a list of Personal Information we hold about you, submit a support request at [email protected]. We will respond to your request to access within 30 days. For all other requests for modification or deletion, contact us at the address below. Please note, we will retain your information and the data we process on behalf of our Clients for as long as your account is active or as needed to provide you services. If you close your account, we reserve the right to keep your Personal Information on file for a reasonable time in the event you wish to reopen your account. In any event, we will retain and use your information as and to the extent we deem reasonably necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.