THANK YOU FOR VISITING OUR SITE (THE "SITE"). This Site is one of several sites relating to and/or operated by the sports and live entertainment venues and properties owned and/or operated by Anschutz Entertainment Group, Inc., its subsidiaries and its affiliates ("AEG"). We hope you enjoy the exciting and informative features on our Site. The following are the terms and conditions of use that govern the use of the Site (including any mobile versions of the Site and other AEG sites ("TERMS") PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE OR MAKING ANY PURCHASE ON OR THROUGH THE SITE. Certain areas of the Site (involving, for example, sweepstakes or promotions) may contain promotions or other opportunities that contain additional terms and conditions ("Additional Terms").
By using the Site, you represent that: (i) you are a resident of the United States and are at least 13 years of age or, if under the age of 13, you have the consent of your parent or legal guardian to use the Site, or (ii) you are not a resident of the United States and are at least 18 years of age or, if under the age of 18, you have the consent of your parent or legal guardian to use the Site. If you do not meet these requirements or do not agree to these Terms, please do not use the Site. We reserve the right, at our discretion, to alter or remove contents or features on the Site, as well as change, modify, add, or remove portions of these Terms at any time. This may include initiating or changing fees or charges for use of the Site or portions thereof.
Any changes we make will be effective immediately upon notice, which we may provide by any means including, without limitation, posting a revised version of these Terms on the Site. Please check these Terms periodically for changes. Your continued use of the Site following the posting of changes to these Terms will mean you accept those changes. You can tell the most recent version of the Terms by looking at the Last Updated notation above the Terms.
We are the owner or licensee of all of the content contained on the Site (which includes, without limitation, all graphics, text, images, photographs, videos, illustrations, and the design, selection and arrangement thereof). The Site is protected by copyright and/or trademark and/or other proprietary intellectual property rights, which are owned or licensed by us, and are protected under United States and international intellectual property laws. By using the Site you acknowledge that you do not acquire any ownership rights to the Site or any of its contents.
2. Limited License; Restrictions
We provide the Site to you for the purposes of providing you with information about us, as well as the exciting events, venues and other products and services offered or described on the Site. You are granted a limited license to download the materials contained on the Site to a single personal computer, and to print a hard copy of the materials contained on the Site, solely for your personal, non-commercial use, and provided all copyright, trademark and other proprietary notices are left intact. You are not permitted to use, reproduce, modify, display, publicly perform, distribute, or create derivative works in any other media, by any means and for any purpose without our prior written permission. In all cases, the Site must be acknowledged as the source of the material. Use of the materials contained on the Site on any other Internet site is strictly prohibited. The grant of this limited license is conditional upon your agreement to and full compliance with these Terms. Any other use of any of the materials on the Site including reproduction (for any purposes other than those noted above), modification, distribution, or republication, without our prior written permission is strictly prohibited, and is a violation of our proprietary rights and/or the rights or our licensors. If you download any software from the Site, the software, including any images or files incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are subject to the limited license set out above. We and/or its suppliers (as the case may be) retain all right, title, interest and intellectual property rights in and to the Software. You may not distribute, sell, or transmit the Software and you are not permitted to alter, modify or adapt the Software, including but not limited to translating, decompiling, reverse engineering, disassembling, or creating derivative works of it.
The trademarks, logos, and service marks displayed on the Site (collectively the "Trademarks") are the registered and unregistered trademarks owned by us or by our licensors, service providers and or others that have granted us permission to use such Trademarks. You may not use the Trademarks in connection with any product or service that is not offered by us, and users are not granted any license or right to use the Trademarks for commercial or any unauthorized purposes.
3. Use of Site Forums and Public Communication Related to the Site ("Code of Conduct")
On the Site, we may host a forum, blog, chat area, message board or other function in which you may post your own content or interact with others ("Forum") You may not use the Site, or if you participate in any Forum within the Site, you must not:
While using the Site, you agree to comply with all applicable laws, rules and regulations. Please let us know if you believe someone is violating the Code of Conduct.
To use certain features of the Site, you may need a username and password, which you will receive through the registration process. You must provide us with accurate, complete, and updated registration information. You are responsible for maintaining the confidentiality of the password and account, so please do not give out your password to anyone. You are responsible for all activities (whether by you or by others) that occur under your password or account. You agree to notify us in writing immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information. We may refuse registration or cancel an account or deny access to the Site in our sole discretion.
We reserve the right to remove or edit content from any Forum at any time and for any reason. By uploading materials to any Forum or submitting any materials to us, you automatically grant (or warrant that the owner of such materials expressly granted) us a perpetual, royalty-free, irrevocable, nonexclusive right and license to use, reproduce, modify, adapt, publish, translate, publicly perform and display, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition, you warrant that all so-called "moral rights" in those materials have been waived.
When participating in a Forum, never assume that people are who they say they are, know what they say they know, or are affiliated with whom they say they are affiliated with in any chat room, message board, or other user-generated content area. Information obtained in a Forum may not be reliable, and it is not a good idea to trade or make any decisions based solely or largely on information you cannot confirm. We cannot be responsible for the content or accuracy of any information, and shall not be responsible for any decisions made based on such information.
4. Ticket Purchases
Please review the Site Ticket Purchase Additional Terms and Conditions which will govern your order or purchase of any tickets through the Site and the use of such tickets. You must supply credit card and other personal information in order to complete your purchase.
Holder bears all risks of inclement weather or Force Majeure events. Force Majeure events include, without limitation, fire, accident, acts of God, severe weather conditions, power outages, telecommunication interruption, strikes or labor disputes, war or other violence, or any law, order, proclamation, regulation, ordinance, demand or requirement of any governmental agency). Event date and time are subject to change.
In purchasing tickets you may be linked to a third-party site (e.g. Paciolan, Ticketmaster, Tickets.com etc.) which is not affiliated with this Site. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. Please make sure to review the terms and conditions that you will find on these third party sites.
THE SITE AND ITS CONTENTS ARE PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, INCLUDING BY WAY OF EXAMPLE BUT NOT LIMITATION, AS TO FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION AND/OR FACILITIES ON OR ACCESSIBLE VIA THE SITE ARE ACCURATE, COMPLETE OR CURRENT, OR THAT THE SITE WILL BE FREE OF DEFECTS, INCLUDING, BUT NOT LIMITED TO, VIRUSES OR OTHER HARMFUL ELEMENTS. THE USER OF THE SITE ASSUMES ALL COSTS ARISING AS A RESULT OF THE USE OF THE SITE.
While we try to provide accurate information on the Site, the data and other information contained on the Site is subject to frequent changes. We also receive information from a variety of sources that we do not control and for which cannot be responsible. As a result, we explicitly disclaim any responsibility for the accuracy, content, or availability of information found on the Site or other websites that link to or from the Site. Please let us know if you discover any inaccuracy in the Site content. As noted above, we are not responsible for the conduct of the operators of third-party sites, and we cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that links to or from the Site or third-party content on the Site. We do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of, any of the information contained in such third-party sites or content. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third-party, and you hereby irrevocably waive any claim against us with respect to such sites and third-party content. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.
6. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, NEITHER AEG NOR ANY OF ITS PARENTS, AFFILIATES, SHAREHOLDERS, LICENSORS, SUPPLIERS, ADVERTISERS OR SPONSORS, NOR OUR OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS OR OTHER REPRESENTATIVES ("RELEASEES"), ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF DATA OR LOST PROFITS), UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE AND/OR MATERIALS CONTAINED ON THE SITE, ANY LINKED SITE OR ANY PRODUCT OR SERVICE PURCHASED THROUGH THE SITE (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES, OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE). WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT AEG SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR (I) ANY FAILURE OF A USER TO CONFORM TO THE CODE OF CONDUCT OR THESE TERMS, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM OUR NEGLIGENCE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR THOSE OF OUR SERVICE PROVIDER(S) AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS, OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, (V) ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS POSTED, EMAILED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SITE, AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS, OR THE FAILURE OF A VENUE TO HONOR A TICKET. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE OR MATERIALS OR ANY LINKED WEBSITES IS TO STOP USING THE SITE, MATERIALS, OR THE LINKED WEBSITES, AS APPLICABLE. OUR MAXIMUM LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
You acknowledge that you may have or may in the future have claims against us which you do not know or suspect to exist in your favor when you agreed to these Terms and which if known, might materially affect your consent to these Terms. You expressly waive all rights you may have under Section 1532 of the California Civil Code, which states:
A GENERAL RELEASE DOES NOT EXTEND THE CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN ITS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.
IF THIS CLAUSE IS HELD TO BE UNENFORCEABLE IN WHOLE OR IN PART IN ANY JURISDICTION DUE TO RELEVANT LAWS, THEN IN NO EVENT SHALL OUR OR THE RELEASEESÌ TOTAL LIABILITY TO YOU EXCEED THE TOTAL AMOUNT YOU HAVE PAID US OR THE RELEASEES DURING THE SIX(6) MONTHS PRIOR TO THE INCIDENT. NOTHING IN THIS CLAUSE SHALL LIMIT OR EXCLUDE ANY LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM NEGLIGENCE.
You agree to defend, indemnify and hold harmless the Releasees from and against all liabilities, claims, damages, costs and expenses, including attorneysÌ fees arising out of: your use of the Site; any material you post, upload, e-mail or otherwise transmit to or using the Site; or your violation, breach or alleged violation or breach of these Terms.
The Site contains links to other Internet websites, including other websites where you may purchase tickets to events or other goods and services. We provide such links for your convenience only, and we are not responsible for the content in any website linked to or from the Site. We disclaim all warranties, express or implied as to the accuracy, legality, reliability or validity of any content on any other such websites, and that such websites will be free of viruses or other harmful elements. You may establish a hypertext link to the Site so long as the link does not state or imply any sponsorship of your website by us. However, you may not, without our prior written permission, frame or inline link any of the content of the Site, or incorporate into another website or other service any of our material, content or intellectual property.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these Terms shall be filed only in the state or federal courts located in Los Angeles County, California, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties. You hereby agree that any dispute will be solely and finally settled in California by binding arbitration in accordance with the Commercial Arbitration Rules and Mediation Procedures of the American Arbitration Association, and the non-prevailing party in the arbitration shall pay the fees and expenses of the arbitrator(s) and the costs of arbitration and the enforcement of any award rendered therein, including the attorneys' fees and expenses of the prevailing party. In order to commence such a proceeding, please send a letter describing the dispute to AEG at:
Anschutz Entertainment Group, Inc.
800 W. Olympic Blvd., Suite 305
Los Angeles, CA 90015
Attn: General Counsel
11.Amending the Terms and Conditions of Use
We may add to, change or remove any part of these Terms at any time, without notice. Any changes to these Terms or any Terms shown on the Site apply as soon as they are shown. By continuing to use the Site after any changes are posted, you are indicating your acceptance of those changes. It is therefore your responsibility to check these Terms each time you use the Site, so that you can take note of any amendments we may make. We may add, change, discontinue, remove or suspend any other content displayed on the Site, including features and specifications of products and services described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
Any waiver of any provision of these Terms must be in writing signed by the party waiving it rights to be valid. A waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future. If any court of competent jurisdiction finds any provision of these Terms to be void or unenforceable for any reason then such provision shall be ineffective to the extent of the courtÌs finding without affecting the validity and enforceability of any remaining provisions. These Terms represent the entire understanding and agreement between the parties relating to the subject matter herein and supersede any and all prior statements, understandings or agreements whether oral or written, and shall not be modified except in writing, signed by you and us.
Billing / Pricing: You will only receive the Site and other event related text alerts when you request or otherwise agree to receive them. Standard/other text messaging rates apply, according to your individual rate plan provided by your wireless carrier. Check with your wireless carrier or review the terms of your wireless plan for details. Under no circumstances will the Releasees be responsible for any text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number as a result of a promotion.
Wireless plans, supported mobile providers, coverage, pricing and billing are not within our control and are subject to change. Please check with your local mobile provider for full details.
Supported Carriers: The following carriers are supported for text alerts: Alltel, Boost Mobile, Cingular Blue (AT&T), Cingular Orange (Cingular), Dobson Cellular, Sprint/Nextel, T-Mobile, US Cellular, Verizon Wireless, and Virgin Mobile. Pre-paid phones or calling plans may not be supported. The foregoing carriers are supported within the United States and may be supported in Canada.
Wireless plans, supported carriers, coverage, pricing and billing are not within our control and are subject to change. Please check with your local carrier for full details.
Frequency of Messages: We anticipate that you may receive 2 to 3 text alerts for a particular event and additional text alerts for similar events thereafter. When tickets to the event you requested or events similar to such event go on sale to the general public, you may be sent a text alert. You can opt out of any future text alerts, if any, after receiving a text alert by replying with the text "STOP" to such text alert or sending the text "STOP" to the shortcode. If you text "STOP" to the shortcode, you will not receive important text messages including advance notice of ticket sales for any future events. We will make every attempt to remove your phone number from our text database as soon as possible, but please allow up to five (5) business days. If your carrier does not permit text alerts, you may not receive our text alerts.
Notice of Copyright Infringement. If you are a copyright owner who believes your copyrighted material has been reproduced, posted or distributed via the Site in a manner that constitutes copyright infringement, please inform us by sending written notice by registered mail to AEG at address set forth in Section 10 above. The notice should comply with the Digital Millennium Copyright Act (and international intellectual property law, where applicable), and include, among other things, the following information as set forth in the Digital Millennium Copyright Act, 17 U.S.C. ? 512 (c)(3)(A).
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
The Site is operated by AEG.
Notice for California Users. Under California Civil Code Section 1789.3, California the Site users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Oct 11 2012
© 2014 AXS.
Terms And Conditions For The Purchase Of Tickets
Please read these terms and conditions before making any purchase on this site, and make sure that you understand them. If you purchase any Tickets on this site, you will be taken to have understood and accepted these terms and conditions.
If you have any questions about the ticket service or these terms and conditions, please contact us. If your query relates to these terms and conditions, please contact us before purchasing Tickets.
1 Definitions and Interpretation
1.1 In these Terms, certain words have specific meanings, as follows:
“AXS” / “we” / “us” / “our”
means AXS Digital Europe Limited, a company incorporated in England and Wales with company number 08273742, whose registered office is at Almack House, 28 King Street, London, SW1Y 6QW).
means an event for which Tickets are sold or advertised for sale on this site.
means these terms and conditions for the purchase of Tickets.
means the terms and conditions for the use of this site, as referred to in section 2.2 below.
means a ticket, electronic ticket, wristband or any other device giving the bearer the right to attend an Event, which is sold or offered for sale via this site.
means the person or entity on whose behalf we promote and sell Tickets, which may be the Venue, or may be another person such as a promoter, producer, artist, team or record label.
means the venue at which an Event is held.
“you” / “your”
means the person purchasing Tickets on his/her own behalf and includes all persons on whose behalf Tickets are purchased.
2 AXS’s Role and How These Terms Work<.span>
2.1 AXS operates this site and sells Tickets as agent on behalf of Ticket Suppliers.
2.3 The purchase and use of all Tickets via the site is governed by these Terms.
2.4 Some Ticket Suppliers and/or Venues may have their own terms and conditions (which we will refer to as the “Event Terms”), which may apply to your purchase of Tickets and/or your admission to the Event, in addition to these Terms. These Event Terms may restrict our ability to exchange or refund Tickets (even where these Terms would allow an exchange or refund) so make sure that you have read the Event Terms carefully before purchasing a Ticket. If there is any inconsistency between these Terms and the Event Terms, the Event Terms will apply in priority to these Terms. Event Terms are usually available on the website or at the box office for the relevant Event and/or Venue. If you have any questions about where to find the Event Terms, or about which Event Terms will apply to the Tickets you wish to buy, please contact us.
2.5 If you purchase any Tickets on this site, you will be taken to have understood and accepted both these Terms and the applicable Event Terms.
3 Amendments to These Terms
3.1 These Terms may be amended from time to time, to reflect changes in the market conditions affecting our business, changes in technology and/or in this site’s capabilities, changes to our payment methods, changes to the arrangements in place between AXS and Ticket Suppliers, and/or changes in relevant laws and regulatory requirements.
3.2 Each purchase you make will be made on the Terms in force at the time that you place your order. It is your responsibility to check the Terms before placing any order, so that you are aware of any changes.
4 Registration and Information You Provide to Us
4.1 You must be at least 16 years old to register and/or buy Tickets on this site. If you are under 18 but at least 13 you should show these Terms to your parent or legal guardian who may register and buy Tickets on your behalf, however age limits may prevent entry to certain events (as further detailed in clause 14 below). If you are under 13 years of age you cannot register to use this site and parents or guardians must not register or make purchases in your name. We reserve the right to cancel any Tickets which have been purchased in breach of this requirement.
4.3 It is your responsibility to maintain the security of your username and password. If you suspect any fraudulent activity using your account details please contact us as a matter of urgency.
5 Information On This Site
5.1 We aim to ensure that the information displayed on this site in relation to Events, including Ticket prices, Event dates, start times and running times is correct. However, errors may occur and we reserve the right to amend the site where necessary to correct any such errors. Also, please be aware that:
(a) all advertised times are approximate and subject to change. It is your responsibility to check that the Event is going ahead at the date and time printed on the Ticket;
(b) Ticket Suppliers, Venues and/or other persons responsible for Events may reserve the right to alter or vary the content, date, duration and/or timing of Events due to events or circumstances beyond their reasonable control, without being obliged to refund Ticket holders or exchange their Tickets.
5.2 Please note that by promoting Events and selling Tickets on this site, we are not endorsing those Events.
6 Prices And Other Charges
6.1 Subject to section 6.3 below, Ticket prices will be as quoted on this site at the time we accept your order. Prices are subject to change at any time prior to our acceptance of your order. If the price of the Tickets you order has increased between the time you place your order and the time we accept that order, you will receive a notification during the booking process giving you the opportunity to proceed with the order at the higher price or to cancel your order.
6.2 Any additional VAT, booking fees, delivery fees, service charges and Venue facility fees will be indicated to you prior to placing the order. You may be able to avoid certain charges by purchasing tickets directly from the Venue’s box office.
6.3 If we discover an error in the advertised price of Tickets you have ordered, we will notify you as soon as possible. Where the price advertised is higher than the actual price, we will refund any excess paid by you. Where the price advertised is lower than the actual price, we will not be obliged to supply the Tickets to you at the incorrect (lower) price. In this case we will give you the option of placing the order at the correct price (subject to availability) or cancelling your order and receiving a full refund. If we are unable to contact you after attempting to do so using the contact details you provide to us, you agree that we may cancel your order, in which case we will refund you in full.
7 Ordering Tickets
7.1 When you place an order for Tickets through this website, you are offering to buy the Tickets specified in your order. All Tickets are subject to availability and are subject to acceptance by us. Where we accept an order, we will confirm your purchase by email. This email confirmation creates a binding contract between us, under which you will buy the Tickets you have ordered and we will supply those Tickets to you, subject to these Terms. If you do not receive an email confirmation from us or if you receive an error message on the site you must contact us to confirm whether your purchase was actually completed. No contract will be formed, and we have no obligation to supply any Tickets to you, unless or until you have received our email confirmation.
7.2 Please note that orders are processed only after the billing address and other required billing information has been verified. Occasionally, incorrect billing or credit card account information for a Ticket order is identified after your transaction has been processed, and this can delay processing of your Ticket order. In these cases, Customer Services will attempt to contact you, using the information provided at the time of purchase. If Customer Services are unable to reach you after attempting to do so, we may cancel your order and release your Tickets for sale to others without further notice or attempts to contact you.
7.3 Please check the details of your order carefully before placing it, including the date, time and location of the Event and your seat selection. If you order the wrong Tickets, we may not be able to offer an exchange or refund.
7.4 In order to prevent fraud and to protect both AXS and you, you may be asked to provide additional information during or after your booking so that we can verify your details before confirming your purchase.
7.5 Once purchased, Tickets cannot be transferred, exchanged, refunded or returned except in the circumstances set out in section 13 (“Refunds and Exchanges / Cancellation and Postponement”) below.
7.6 We reserve the right without prior notice to terminate, suspend or limit any user’s ability to purchase Tickets through this site and/or to cancel any or all Ticket orders (whether previously confirmed by us or not) in the following circumstances:
(b) if the user attempts to purchase a number of Tickets in excess of the maximum number specified by us (see section 10.2 below);
(c) if we reasonably suspect that the user is engaged in any fraudulent activity and/or intends to resell the Tickets in breach of section 12 below; or
(d) if any Ticket Supplier or Venue notifies us that the user has breached their Event Terms.
If we decide to take any such action in respect of any user, all orders for Tickets received from such user will be automatically blocked or limited either indefinitely or for the period of suspension (as applicable).
8.1 Payment for all Tickets must be made via American Express, Visa or MasterCard.
8.2 By providing the details of a credit or debit card, you confirm that you are the holder of that card or are expressly authorised by the holder of that card to use the card to purchase the Tickets at the price shown.
8.3 You agree to pay all charges incurred by you or any users of your account and credit card at the price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases.
8.4 Tickets sold through this site will be processed by our service providers, Outbox Enterprises UK Limited, registered company number 07794601 (“Outbox”) or Front Gate Ticketing Solutions UK Limited, registered company number 08252451 (“Front Gate”), each of which are companies registered in England and Wales having their registered office at Almack House, 28 King Street, London, SW1Y 6QW. Outbox or Front Gate (as applicable) will be the merchant of record for payment card processing and Outbox’s or Front Gate’s name rather than AXS’s may be shown on your credit card or bank account statement.
9 Delivery / Collection
9.1 Your Tickets will be dispatched as soon as possible after we receive them from the Ticket Supplier in accordance with your chosen delivery option. We are not able to specify the exact dates of dispatch. Please allow as much time as possible for your Tickets to arrive. If your Tickets have not arrived five days before the Event (or, if you are travelling, five days before you depart), please contact us. Please be ready to quote your booking reference number and the name and postcode the booking is under.
9.2 If you have chosen postal delivery, we will only post Tickets to the billing address of the debit/credit card holder unless we specifically allow for them to be sent to an alternative address. We may cancel your Ticket and refund the Ticket price if:
(a) Tickets sent by post are returned as “addressee unknown”; or
(b) the billing/delivery address in your booking is not the address associated with the credit or debit card you paid with (unless we have allowed delivery to a different postal address).
In these circumstances you will not be entitled to refund of any booking fees or other additional charges paid in relation to your booking - only the Ticket price will be refunded.
9.3 If you have selected Royal Mail Recorded Delivery as your dispatch method, we will issue your order via Royal Mail Recorded Delivery service but will not be responsible for any orders that are subsequently lost or delayed due to the actions or omissions of Royal Mail or its agents. You are advised to refer to the Royal Mail website to check for any financial limits that may be imposed by Royal Mail on their liability in respect of deliveries.
9.4 Where there is insufficient time to post Tickets to you, or to verify your identity for reasons of security or enforcement of these Terms, we may make Tickets available for collection by you at the Venue box office. You will be notified by phone, email or SMS of the arrangements for collection (using the details and preferred form of communication given at the time of the booking). In order to collect Tickets from the box office, you will need your acknowledgement of order and the credit/debt card used to place the order, and photo ID. If you do not show the required documents/identification, the box office may refuse to give you the Tickets and we will not be responsible for your inability to enter the Event.
10 Restrictions On Ticket Sales
10.1 Where age restrictions apply to the purchase of any Tickets, the restrictions will be notified to you before you place your order. Where such restrictions apply, you and all members of your party must be able to provide photographic proof of age. By placing a booking you confirm that you and each person on whose behalf you are booking Tickets meets the age requirements. We will not be liable if you or any person in your party is refused entry to an Event because you/they do not, or do not appear to, meet the age requirements and cannot provide photographic proof of age.
10.2 To discourage unauthorised secondary market Ticket sales, bookings made via this site are subject to a maximum number of Tickets. The maximum number (which, unless notified to you otherwise during the booking process, will be six Tickets per Event) applies:
(a) per person, for all payment cards, email accounts and billing/delivery addresses used by that person; and
(b) per payment card, for all persons using such payment card; and
(c) per household, for all persons living within such household.
We reserve the right, on reasonable suspicion, to cancel any orders made in excess of the applicable Ticket limit, or to require that these orders are collected in person with photo identification at the Venue box office.
10.3 Please note that AXS does not control Ticket inventory or availability. The number and type of available Tickets is controlled by the Ticket Supplier, who may allow tickets for the same Event to be sold by a number of sellers. Normally, each seller has access to the same ticket inventory, but some sellers (e.g. the Venue itself) may have access to different tickets. This means that, on occasion, additional Tickets may be put on sale, by AXS and/or by other sellers, for Events that were once listed as sold out.
11 Using Your Tickets
11.1 Your Ticket may be in the form of paper, mobile/bar code, email, wristband or chip technology or such other form that becomes available over time. You and each member of your party must hold a valid Ticket to be admitted to the Event and must keep it with you/them all times during the Event. Removing altering or defacing any part of the Ticket may invalidate the Ticket.
11.2 Please check your Tickets as soon as you receive them, and contact us to let us know of any mistakes immediately. If we have made a mistake and have not sent you the Tickets you ordered (for example the Tickets are for the wrong date), we will endeavour to rectify the mistake (see also section 13 (“Refunds and Exchanges / Cancellation and Postponement” below). We cannot guarantee to rectify mistakes made by you (for example if you mistakenly ordered Tickets for the wrong Event).
11.3 Keep your Tickets safe. We will not be responsible for any Tickets which are lost, stolen or destroyed. Please note that direct sunlight or heat can sometimes damage Tickets. Duplicates are issued at the discretion of the Ticket Supplier and may not always be permitted, particularly for non-seated Events. We may charge a reasonable administration fee to issue duplicate Tickets
11.4 You have a right only to a seat of a value corresponding to that stated on the Ticket and the venue or Ticket Supplier reserves the right to provide alternative seats to those specified on the Tickets
11.5 If you are claiming a concession you must be able to provide photographic proof of identity and entitlement (e.g. student pass). We will not be liable if you or any person in your party is refused entry to an Event as a result of being unable to provide such photographic proof.
11.6 If you have any specific access requirements you should contact the Venue and/or Ticket Supplier before purchasing Tickets, to ensure that they can accommodate your requirements. Please contact us if you need any contact details.
11.7 Tickets cannot be used for competitions, promotions, advertising or hospitality packages or otherwise for commercial gain without the express written permission of the Ticket Supplier.
12 Ticket Resale
12.1 When you purchase Tickets on this site, each Ticket gives you and each person in your party a personal right to attend the relevant Event, subject to these Terms and the Event Terms. Tickets are not transferable and must not be exchanged or resold except where an authorised ticket exchange or resale facility is offered. If you are unsure whether any Ticket facility is authorised by us, please contact us.
12.2 If we discover, or have reasonable grounds to believe, that Tickets have been resold in breach of this section 12, the Tickets will be rendered null and void. The Ticket Supplier and/or Venue may be entitled to refuse entry to, or eject any person from, an Event whom they reasonably believe to have purchased Tickets from any unauthorised source.
13 Refunds and Exchanges/Cancellation and Postponement
13.1 After you have purchased a Ticket it cannot be exchanged, returned or refunded other than in accordance with this section 13. Ticket Suppliers may impose further refund limitations which will be notified to you in the Event Terms.
13.2 Events are subject to cancellation or postponement for a variety of reasons. If an Event is cancelled or postponed we will try to contact you to let you know about the refund or exchange procedures for that Event. However, it is your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any Event or any rescheduled Event.
13.3 You will be entitled to a full refund including booking fees (but excluding delivery fees) if:
(a) an Event is cancelled and is not rescheduled, or you are unable to attend the rescheduled Event. Please see the exception in section 13.6;
(b) there is a “material” change to an Event, as explained in section 13.7 below.
13.4 If a cancelled Event is rescheduled, you may be offered a Ticket up to the same face value or in the same location as the one you purchased for the original Event.
13.5 If an Event was due to take place over several days and only part of the entire Event is cancelled, you may only be entitled to a partial refund, corresponding to the number of day(s) cancelled as a proportion of the overall Event.
13.6 If an outdoor Event is cancelled in whole or in part or finishes early due to adverse weather, no refund will be available unless specifically permitted under the Event Terms.
13.7 A “material” change is a change to an Event which in the reasonable opinion of AXS or the Ticket Supplier, makes the Event materially different to the Event which purchasers of the Ticket could reasonably expect. Changes to performance times, supporting acts and the use of understudies in a theatre performance will not be a material change. A material change is judged by reference to the nature and billing of each Event. Events which are festivals or themed events are judged by reference to the overall theme rather than the individual act scheduled to appear. This includes Events which have multiple artists and/or where the Event name does not include reference to any specific act. In these cases, no scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing.
13.8 If we fail to fulfil your order in any of the following circumstances you will be entitled to a full refund including booking fee and delivery fee:
(a) we dispatch your Tickets to a different address from the delivery address you have provided when you placed your order;
(b) we fail to dispatch your Tickets or make them available for collection at the Venue.
13.9 If you believe that you are entitled to a refund under these Terms, please contact us as soon as possible and no later than 30 days after the date on which cancellation or postponement of the Event is announced (or of any other occurrence which has given rise to your right of refund under these Terms). We require you to return your unused Tickets, if we have dispatched. We recommend using registered or special delivery post to return your Tickets. You are responsible for ensuring their return and we will not be obliged to refund any Tickets which are not returned to us.
13.10 Tickets will not be refunded where they have been used to gain entry to the Event or where you elect to attend a rescheduled Event.
13.11 Refunds will only be made to the credit/debit card used to purchase the Ticket. No cash refunds are available.
13.12 These Terms do not affect your legal rights as a consumer.
14 Admission to Events
14.1 Rules of admission to Events are determined by Ticket Suppliers and Venues, which may take health and safety, environmental and security concerns into account. Entry procedures may from time to time include security searches and if you do not consent to such searches, you may be denied entry to or removed from the Event without refund or other compensation.
14.2 You will not be entitled to a refund if you or your guests are refused entry or ejected from a Venue due to your late arrival, being (or appearing to be) under age (where age restrictions apply), or because you have breached the Event Terms (e.g. declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings).
14.3 Certain Events may be filmed or recorded without prior notice being given. By attending Events, you grant permission to the Ticket Supplier, Venue operator and others associated with the Event to use your image, likeness or sounds in any audio, video or photographic display or other transmission, exhibition, publication or reproduction of the Event (regardless of whether during or after performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorisation from, or compensation to, you.
15 Disclaimer and Limitation of Liability
THIS SECTION IS IMPORTANT AS IT SETS OUT THE LIMITS OF OUR LIABILITY TO YOU. PLEASE READ IT CAREFULLY
15.1 AXS sells Tickets on behalf of Ticket Suppliers and has no responsibility for, and no liability in connection with, the Events to which the Tickets relate, or in connection with the content, quality, cancellation, postponement or any other aspect of any Event, other than as set out in these Terms.
15.2 If we breach our obligations to you under these Terms or we are negligent and, as a result, you suffer any loss or damage in connection with the purchase of Tickets via this site, you may be entitled to claim that loss from us, but:
(a) we will only be liable for your loss or damage up to an amount equal to the face value of the relevant Tickets together with all booking charges, delivery charges and other sums paid by you to us in respect of such Tickets; and
(b) we will not be liable to you for loss or expenses incurred in connection with the Event itself, or its cancellation, such as the cost of any personal travel, accommodation or hospitality arrangements made in connection with the Event or as a result of its cancellation.
15.3 For the purposes of these Venue Terms, “Force Majeure” means any cause beyond AEG’s or the Organiser’s control, including, without limitation, any act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, national defence requirements or acts or regulations of national or local governments.
Neither we nor the Organiser will be liable to you under these Venue Terms to the extent that the failure is cause by a Force Majeure event.
16.1 To the fullest extent permissible in law, we shall be entitled to assign any and all of our rights and obligations under these Terms, provided that your rights are not adversely affected.
16.2 If any provision of these Terms is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms valid and enforceable.
16.3 If we delay or fail to enforce any of these Event Terms it shall not mean that we have waived our right to do so.
16.4 All of these Terms are governed by English Law and any disputes arising out of any transaction with AXS are subject to the non-exclusive jurisdiction of the English Courts.