AXS complies with the principles of the Privacy Shield framework as described below . Subsidiaries of AXS, including Flash Seats Vertical Alliance LLC may also take advantage of the AXS Privacy Shield certification.
If, after contacting us, you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Please read the following to learn more about our data collection policies and practices:
Please read the following to learn more about our data collection policies and practices:
We may collect information from you in several different areas on the Services, including but not limited to those described below:
If you register on our Services, you will be asked to complete a registration form and provide personal information; you may also be asked to choose a user ID and password in order to take advantage of certain features our Services may choose to offer, including, but not limited to, newsletters, contests, notifications, or other services.
We may offer newsletters and/or other communications to share information with you about the Services, about us and our affiliates and subsidiaries, or about our business partners, advertisers and sponsors. You may receive a newsletter from us or our Partners (as appropriate) either by registering for a particular newsletter, offer, or category of offers (e.g. Partner offers), or in conjunction with a special feature or membership for which you have registered through the Services. You may cancel your subscription by following the instructions provided on the Services, in the designated area of the newsletters or emails, or as specified in a mobile communication. Remember, if you consent to receive Mobile App alerts or texts from us, your wireless carrier may impose a charge on incoming texts. Please check with your wireless carrier for details.
If you download and use our Mobile App, we or third party service providers may collect certain information through that Mobile App. Information collected may include the personal information and other registration, login, or payment information you choose to provide; information about your device, such as your IP address, OS, device model, your device’s proprietary advertising identifier; and information relating to how you use the Mobile App, such as the content you view, ads you click, and purchases you make. When you consent to our use of location services, or otherwise depending on the settings on your mobile device, we or third party service providers may collect the precise location information provided by your device, including data provided by your GPS, WiFi, or data obtained when the Mobile App interacts with a beacon or other technology at a venue.
We send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.
We may use data collected from physical proximity beacons (which may be located in some of the venues or events for which we have sold tickets) to send you relevant, targeted offers based on this data (for example, a discount on food purchases near our event). We and any third parties enabling these features may store this data and combine it with other information about you. You may disable the communication of these beacons with your mobile device by disabling Bluetooth or modifying your preferences for location services through your OS.
We collect the information primarily to facilitate the functionality of our Mobile App and deliver relevant content to you. For example, we may collect your registration and payment information so we can show you content that interests you and to process transactions on your behalf. We may collect your device’s location in order to show you offers or features available near you, to deliver more relevant information and ads, and to understand how users interact with a venue or at events we have ticketed. We may combine data we collect through our Mobile App with other information we hold about you so that we can personalize or improve the relevance and quality of the services we provide you.
To learn more about cookies and similar tracking technologies, and how they can affect your privacy, visit allaboutcookies.org.
We partner with third parties to either display advertising on our Services or to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on our Services and other sites in order to provide you advertising based upon your browsing activities and interests. We or a third party may also place or recognize a unique cookie on your browser, which may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, that we may share with a data provider or other third party.
These third-party tracking technologies may be set to, among other things: (a) help deliver relevant, personalized advertisements or content to you on our Services or third party sites; (b) prevent you from seeing the same advertisements too many times; and (c) understand the effectiveness of the advertisements that have been delivered to you. To achieve these purposes, our partners may use the shared information in a number of ways, including (i) to evaluate the nature of the connection across your devices, browsers, or applications; (ii) to assess the suitability of your desktop or mobile device for interest- or demographic-based content; (iii) to provide information and inferences about user interests to third parties; and (iv) to develop insights and reports relating to the presentation of customized advertisements or content, including statistical reports in connection with activity on a website, optimization of ad placement and performance, development of reach and frequency metrics, billing activities, and tracking ads served on a particular day to a particular website. Our partners may also combine shared information with additional non-identifying information collected from other sources to enhance these activities.
If you do not wish to not have your information used for the purpose of serving you interest-based ads, you may opt-out by clicking http://preferences-mgr.truste.com or visit the Digital Advertising Alliance in the U.S. at http://www.aboutads.info/choices or in Canada at http://youradchoices.ca/choices(or if located in the European Union click http://www.youronlinechoices.eu. Please note this does not opt you out of being served all ads. You will continue to receive generic ads.
As is true of most web sites, we gather certain information automatically and store it in log files. We may collect IP addresses and/or click-stream data for purposes of system administration, to improve our Services, to report aggregate information to our advertisers and sponsors and/or other internal uses related to the Services. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our computers identify your computer by its IP address. When you request Web pages from the Services, our computers log your IP address.
Click-stream data is information collected by our computers when you request Web pages from the Services. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at the Services, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content and advertising, and the like.
We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or Site functionality.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
If you place an order on our Services, we will ask you to complete an order form that will request certain information from you, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We will use this information to complete the transaction that you have requested, e.g., to deliver the information, products or other services that you order, and to send you a record of your transaction. Such information is collected and stored through encrypted means for your protection.
We may also use information in the file we maintain about a customer to resolve disputes and troubleshoot problems, or for our, or our Clients’, other business purposes.
If you register with the Site or Mobile App, your personal information and information related to purchases you make on any of our Services will be aggregated and maintained as part of your profile and may potentially be accessed or used by us, our affiliates, our Partners, and our Clients, or shared by us with third parties, to provide you with offers, information or marketing communications we think may interest you. If you allow the collection of location or proximity information, we may share that information with our marketing service providers or advertising partners in order to deliver more relevant content to you. See the section below regarding choices to learn how to opt-out of the collection of location and proximity information.
In addition, in the event that we go through an existing or potential business transition, such as a merger, acquisition, liquidation or sale of all or a portion of our assets, customer information will, in most instances, be part of the assets transferred. You will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.
It is possible for you to use much of the Site or Mobile App without giving us any personal information. To the extent required by law, you may choose to opt out of sharing with any third parties with whom we may share your Personal Data (excluding certain parties which provide services on our behalf, such as hosting providers); however, you may be unable to use the Service or certain features if you wish to limit disclosures to third parties. During the registration process or after you have registered with us, you will be able to manage your information and communications preferences. You can request at any time that AXS or our Partners not send future e-mails to you either by unsubscribing from the communication (or class of communications) through your online account preferences, by contacting us at firstname.lastname@example.org, or by contacting us by mail at the address below. Requests by email only need to include your email address.
If you send a request by mail, please include your name, email address, and mailing address if you wish to unsubscribe from all means of communication. Please note, we are only able to opt you out of receiving those offers and other communications sent by our Partners to subscribers to communications provided as part of the Service. These Partners and other third parties may receive your information independently from AXS or your use of the Service, and you may continue to receive certain communications from them. Please contact these parties directly to exercise your right to opt out of any other communications you may receive from them.
To obtain a list of the personal information that AXS holds about you, or for residents of California (as required by California law) any personal information AXS has disclosed about you to third parties for direct marketing purposes during the preceding calendar year, please send a written, signed request AXS to the US address (for residents of the US) or the Canadian address (for residents of Canada) listed below.
You may control or limit information collected using proximity beacons or other location services and networks by changing your preferences in your device’s location services preferences menu, or through your choices regarding Bluetooth, WiFi, and other network interfaces you may use to interact with our Services.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Services, you can contact us at email@example.com.
Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to AXS.
You can log in to our Services using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on our Services to your profile page to share with others within your network.
Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13.
AXS complies with the principles of the Privacy Shield Framework. Our adherence to Privacy Shield reflects our commitment to protect the privacy of our EU users when we collect, process, and transfer personal data collected from users in the EU. We are committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Privacy Shield principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse/enforcement/liability. Furthermore, we are responsible for the processing of personal data we receive, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, AXS is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, AXS may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
You may view the list of Privacy Shield companies here.
By providing us with any personal information you expressly and unconditionally release and hold harmless AXS and all of its subsidiaries, affiliates or related companies and their respective, directors, officers, employees and agents, and our Partners from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information. In addition, while AXS takes efforts to ensure the proper and appropriate use of AXS data provided by AXS to third party companies, promotional partners or vendors, AXS is not liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information by AXS or the above-mentioned non- AXS entities.
If your personal information changes (such as your zip code), we will endeavor to provide a way to correct, update or remove the personal data you have provided to us. To make any changes to your profile and/or to close your account and remove the personal information you provided during registration, visit the account preferences menu or visit https://www.axs.com/me/account. Upon request AXS will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. You may access certain personal information that we hold about you by visiting your account preferences page. To obtain a list of other personal information we hold about you may submit a support request at firstname.lastname@example.org. We will respond to your request to access within 30 days. For all other requests for access, modification or deletion, contact us at the address below.
Please note, we will retain your information for as long as your account is active or as needed to provide you services. If you close your account, we reserve the right to keep your personal information on file for a reasonable time in the event you wish to reopen your account. In any event, we will retain and use your information as and to the extent we deem reasonably necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you live in the United States, you can write to us here:
AXS Digital, LLC
425 West 11th Street, Suite 100
Los Angeles, CA 90015
If you live in Canada, you can write to us here:
9390936 Canada, Inc.
400-333 Bay Street
Toronto ON M5H 2R2
© 2016 AXS® AXS Digital, LLC and 9390936 Canada, Inc.
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