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Privacy Policy

Effective Date: December 28, 2015

TRUSTe Privacy Certification

General Overview

This web site, www.axs.com (the "Site") is owned and operated Outbox AXS, LLC. The purpose of this Privacy Policy is to disclose to you what information we may collect, how we may collect it, with whom we may share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information we may have collected from you. Terms not otherwise defined herein shall have the meaning ascribed to such terms in the Site Terms and Conditions.

Outbox AXS, LLC has received TRUSTe's Privacy Seal signifying that this privacy policy and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program covers only information that is collected through this Site, www.axs.com and does not cover information that may be collected through our mobile application.

If, after contacting us, you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.

Outbox AXS, LLC is committed to protecting your privacy. We use the information we collect about you to process and complete the commercial transactions you request that can be completed on this Site, and to provide you with a more personalized experience on our Site. With your consent we also use the information for marketing purposes. We have created this Privacy Policy in order to demonstrate our firm commitment to protecting the privacy of all of our customers and visitors. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you online. For some services, including ticket sales we collect and transfer personal information to a service provider and/or Partner (as defined below). For some services, such as ticket sales, we act as a service provider for our clients -- the venues. We encourage you to review the venue's privacy policy before purchasing tickets on this site. Or, as a result of visiting our site you may visit or click-through to other merchants (e.g. unaffiliated ticket sites) through links on our site who may collect and use your personal information in ways that are different than how we utilize your information. We encourage you to review the privacy policies of these sites before you disclose your personal information to others. With you consent we may transfer your personal information to our sponsors and partners (collectively, "Partners") as further described in our Privacy Policy.

Outbox AXS, LLC complies with the U.S. - E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries. Outbox AXS, LLC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Outbox AXS, LLC's certification, please visit export.gov/safeharbor.

Please read the following to learn more about our data collection policies and practices:

Types of information that may be collected

The personal information we collect is used to facilitate the purchase and delivery of tickets and/or other products and/or services to our customers. In the process of providing these tickets, products and/or services, we require our customers to provide certain personal information. Specific details may include, but is not limited to the following and may be subject to change:

Please read the following to learn more about our data collection policies and practices:

  • In the case of contests, promotions, and/or newsletter registrations or other features that may or may not involve a purchase, we may require users and/or customers wishing to participate in any of our contests, drawings, sweepstakes, promotions, newsletters, fantasy games, webcasts or other interactive features which may or may not involve a purchase to complete an entry or similar form which will require the submission of certain personal information.
  • The personal information that may be collected in an entry or similar form includes, but may not be limited to, customer's first name, last name, zip code, phone number and email address. Winners of contests, drawings, sweepstakes, and/or promotions will be required to provide additional personal information such as a shipping address and telephone number. If the privacy policy varies for a particular sweepstakes, promotion or feature, that information will be disclosed in the sweepstakes or promotion rules or feature's terms of use. information, such as browsing patterns, geographic location and demographics which does not reveal your specific identity.
  • In the case of a ticket or other product and/or service which involves a purchase which is completed on the Site, in order to complete the purchase of a ticket, a product and/or service, an online credit card transaction is required. During this process we generate and collect certain personal information.
  • The personal information that may be collected from our customers in completion of a ticket, product and/or service purchase, includes, but may not be limited to: customer's first and last name, first and last name of the credit card owner, credit card billing address, credit card number, credit card security code, credit card expiration date, customer's shipping address, phone number, and email address. You may also have the opportunity to permit us to maintain this information in a personal profile for you so you do not have to re-enter the information each time you make a purchase. If a customer sends us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.
  • If you choose to use our AXS InviteTM feature, we ask you for your friend's name and email address. We will send your friend an invite email on your behalf. AO or our service providers store this information for the sole purpose of sending this invitation email along with subsequent email reminders if your friend has not responded to the original request. Your friend may contact us at privacypolicy@axs.com to request that we remove this information from our database.

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How is this information collected?

We may collect information from you in several different areas on the Site, including but not limited to those described below:

Registration

If you register for a service you will be asked to complete a registration form and provide personal information; you may also be asked to choose a user ID and password in order to take advantage of certain features the Site may choose to offer, including, but not limited to, newsletters, contests, forums, fantasy games, webcasts, or other subscription based services.

Newsletters, Site Emails, Mobile Offers

We may offer newsletters and/or other communications to share information with you about the Site, about us and our affiliates and subsidiaries, or about our business partners and advertisers and sponsors. You may receive a newsletter either by registering for a particular newsletter or in conjunction with a special feature or membership for which you have registered on the Site. You may cancel your subscription by following the instructions provided on the Site or in the designated area of the newsletters or emails or as specified in a mobile communication. Remember, if you consent to receive texts from us, your wireless carrier may impose a charge on incoming texts. Please check with your wireless carrier for details.

Contests or Sweepstakes

We may operate contests and sweepstakes through the Site, which may require registration in order to enter. Your personal information may be used by us to contact you for winner notification, prize delivery confirmation or other promotional purposes. Your entry in the contest or sweepstakes may also result in your being added to our mailing/texting lists as well as those of our promotional partners associated with the contest or sweepstakes. Acceptance of a prize may require you (unless prohibited by law) to allow us to post publicly some of your information on the Site, such as on a winner's page, in the event you win a contest or sweepstakes. In some instances, a third party advertiser or sponsor may operate or host a contest or sweepstakes on the Site, and collect your information. In those cases, where we are not the Sponsor of the contest or sweepstakes, we may have no control over the information collected and accordingly urge you to review the official rules of the contest/sweepstakes as well as the advertiser's or sponsor's privacy policy applicable to the contest or sweepstakes before participating.

Surveys or Voting

From time-to-time we may request personal information from you via surveys or voting polls. Participation is voluntary and you will have the opportunity to decide whether or not to disclose information. At times, you may have to register to vote or to take part in a survey.

Tracking Technologies.

Outbox AXS, LLC and our advertising and analytics partners employ industry common tracking technologies such as: cookies, beacons, pixel tag, and scripts on the Site to provide you with an efficient and personalized experience. Analytics tools such as Google Analytics and Omniture Reports & Analytics are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

When you first use our Site and services, Outbox AXS, LLC may send a cookie to your computer that identifies you as a unique user. We may use session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to store your preferences, identify you and maintain your signed-in status, and provide you with a more personal and interactive experience. You can set your browser to refuse cookies or delete persistent cookies by following your browser's help instructions. If you choose to disable cookies, some of our services may not work properly and your experience on areas of our site may be limited.

We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use Flash cookies or HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

Behavioral targeting/Re-targeting

We partner with a third party to either display advertising on our Site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this Site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.

IP Addresses and Click-stream Data

As is true of most web sites, we gather certain information automatically and store it in log files. We may collect IP addresses and/or click-stream data for purposes of system administration, to improve our Site, to report aggregate information to our advertisers and sponsors and/or other internal uses related to the Site. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our computers identify your computer by its IP address. When you request Web pages from the Site, our computers log your IP address.

Click-stream data is information collected by our computers when you request Web pages from the Site. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at the Site, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content and advertising, and the like. We may combine this automatically collected log information with other information we collect about you. We do this provide analytics to better improve our services and marketing.

Transaction Information

If you place an order or subscribe for any of the services offered on our Site, we will ask you to complete an order form that will request certain information from you, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We will use this information to complete the transaction that you have requested, e.g., to deliver the information, products or other services that you order, and to invoice you. Such information is collected and stored through encrypted means for your protection.

Fantasy Games and Webcasts

When you register to play fantasy games or participate in webcasts, you may be asked to provide personal information.

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How we use the information we collect?

We internally use personal information about our customers to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our Site's content and layout. We believe these uses allow us to improve our Site and provide better service to our customers.

We may use a customer's email address and mailing address or phone number, to contact a customer regarding administrative matters or notices, issues with a transaction, satisfaction with the Site and/or our products and services and to provide further information regarding additional events, products and/or services in which we believe the customer would be interested.

We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.

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With whom the information may be disclosed.

We will share your personal information with third parties only in the ways that are described in this privacy policy. Our Partners may contact you regarding goods and services they provide which may be of interest to you. We do not sell your personal information to third parties.

Information we collect may be accessed by a variety of parties, depending upon the purpose for which the information was provided and the context in which the information was provided.

If you register with the Site, your information and information related to purchase you make on any of our Sites will be aggregated and maintained as part of your profile and may be accessed or used by us and our clients (the venues) for whom we are providing ticketing services to provide you with information or marketing communications we think you will be interested in.

In order to process your requests we may provide your personal information to service providers or other companies who work on our behalf in order, for example, to process the transaction and deliver the tickets or other goods/services you have ordered. When we do so, we use reasonable efforts to assure that they comply with our Privacy Policy and applicable law. When we are acting as a service provider on behalf of a client (a venue), we provide your personal information to the client for use, among other things, in connection with identification/verification of purchasers of tickets and event security.

In addition, in the event that we go through an existing or potential business transition, such as a merger, acquisition, liquidation or sale of all or a portion of our assets, customer information will, in most instances, be part of the assets transferred. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We may, without your consent, access and disclose your personal information, any communications sent or received by you, and any other information that we may have about you as may be permitted or required by law, regulation, rule or court order pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities, such as to comply with a subpoena or similar legal process; ; or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding suspected fraud, violations of our Terms of Service, or activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose personal information in situations that we believe to be emergencies involving potential threats to the physical safety or any person or property if we believe that your information in any way relates to that threat.

Finally, your information may be provided (by us) to Partners. Otherwise we will not provide your information to unaffiliated third parties.

Your information when provided to Partners is subject to the usage and protections outlined in the Partner's privacy policy and related terms. You may contact the Partner, using the means of communication specified in their policies, web and mobile tools and/or email correspondence, to limit and/or remove the use of your information by the Partner.

Remember, when we sell tickets, we do so as a service provider for the venues. We do not control the privacy practices of venues. If you wish to confirm the venue's privacy practices please review the venue's privacy policy or contact the venue.

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What choices do I have about Outbox AXS, LLC collecting, using, and sharing my information?

It is possible for you to use much of the Site without giving us any personal information. When you do register with us or give us personal information, you will have an opportunity at the time we collect your information -- to limit e-mail communications from us or opt-in to receive e-mails from third parties. You can request at any time that any of the Outbox AXS, LLC affiliated companies not send future e-mails to you either by unsubscribing from the communication, by contacting us at unsubscribe@axs.com, or by contacting us by mail at:

Outbox AXS, LLC
425 W. 11th Street 2nd Floor
Los Angeles, CA 90015
Attn: Privacy Policy - AXS

Your request must include your name, email address, mailing address and must be signed. (Signature only required for written request sent by regular mail). Please allow six weeks to process your request.

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What security precautions are in place to protect against the loss, misuse, or alteration of your information?

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at privacypolicy@axs.com.

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Links to other Websites

You should be aware that when you are on the Site you could be directed to other sites beyond our control. For example, if you seek to purchase a ticket to a concert that is not sold on one of our Sites or "click" on a banner advertisement, you will likely leave the Site and move to a different website which is not operated by us. This includes links from advertisers, sponsors and partners that may use the Site's logo as part of a co-branding agreement. These other Websites may send their own cookies to you, independently collect data or solicit personal information and may or may not have their own published privacy policies. If you visit a Website that is linked to our Site, you should carefully review that site's privacy policy before providing any personal information.

Frames

Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to AXS Digital, LLC.

Social Media Features and Widgets

Our Site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Single Sign-On

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Site to your profile page to share with others within your network.

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A special note for parents concerning privacy

This Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

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International Users

If you are accessing this Site from outside of the United States, your information will be transferred to the United States. Regardless of where your information is collected or transferred, the information will be treated in accordance with this Privacy Policy.

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Limitation of Liability

By providing us with any personal information you expressly and unconditionally release and hold harmless Outbox AXS, LLC and all of its subsidiaries, affiliates or related companies and their respective, directors, officers, employees and agents from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information. In addition, while Outbox AXS, LLC takes efforts to ensure the proper and appropriate use of Outbox AXS, LLC data provided by Outbox AXS, LLC to third party companies, promotional partners or vendors, Outbox AXS, LLC is not liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information by Outbox AXS, LLC or the above-mentioned non- Outbox AXS, LLC entities.

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Notification of changes and acceptance of the Privacy Policy

By using this Site, you signify your agreement to the terms of our Privacy Policy. Outbox AXS, LLC may change this policy from time to time. If so, any such changes will be posted on this page, so that the Outbox AXS, LLC may keep its users informed of its information collection practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy. Your continued use of the Site shall constitute your acceptance of such revised Privacy Policy.

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Correcting and updating personal information

If your personal information changes (such as your zip code), we will endeavor to provide a way to correct, update or remove the personal data you have provided to us. This can be done by making changes to your profile on line, or by contacting us at the address below:

Please click sign in to your account to make any changes to your profile and/or opt out of your registration, or submit a support request at support@axs.com. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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Whom do I contact with questions or concerns about this privacy policy?

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact Outbox AXS, LLC by sending a letter to:

Outbox AXS, LLC
425 W. 11th Street 2nd Floor
Los Angeles, CA 90015

Attn: Privacy Policy - AXS

or email: support@axs.com

January 28, 2015

A note about Canada's anti-spam legislation.

With respect to Outbox AXS, LLC's use of email, SMS, social media or instant messaging to send commercial or promotional information about Outbox AXS, LLC to customers, prospects and other important audiences within Canada, Outbox AXS, LLC's practices with respect to such activities may deviate from the foregoing Privacy as necessary to provide the additional consumer protections required to ensure that all such activity complies with applicable Canadian privacy laws, including without limitation, Canada's anti-spam legislation.

© 2015 AXS.

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Privacy Policy